Hi, I'm Bernard Macapagal—a versatile operations and admin professional with over 10 years' experience in business operations, team supervision, and customer service across hospitality, retail, and garment manufacturing. I thrive in fast-paced environments and excel at streamlining processes, coordinating teams, and delivering reliable support. I am currently transitioning to a Virtual Assistant role, bringing leadership, clear communication, and multitasking skills to support business efficiency and client satisfaction. I am highly organized, detail-oriented, and adaptable to new systems and tools such as Google Workspace, Microsoft Office, and Canva. I enjoy solving problems, improving workflows, and delivering friendly, proactive service to clients and colleagues.

BERNARD D. MACAPAGAL

Hi, I'm Bernard Macapagal—a versatile operations and admin professional with over 10 years' experience in business operations, team supervision, and customer service across hospitality, retail, and garment manufacturing. I thrive in fast-paced environments and excel at streamlining processes, coordinating teams, and delivering reliable support. I am currently transitioning to a Virtual Assistant role, bringing leadership, clear communication, and multitasking skills to support business efficiency and client satisfaction. I am highly organized, detail-oriented, and adaptable to new systems and tools such as Google Workspace, Microsoft Office, and Canva. I enjoy solving problems, improving workflows, and delivering friendly, proactive service to clients and colleagues.

Available to hire

Hi, I’m Bernard Macapagal—a versatile operations and admin professional with over 10 years’ experience in business operations, team supervision, and customer service across hospitality, retail, and garment manufacturing. I thrive in fast-paced environments and excel at streamlining processes, coordinating teams, and delivering reliable support. I am currently transitioning to a Virtual Assistant role, bringing leadership, clear communication, and multitasking skills to support business efficiency and client satisfaction.

I am highly organized, detail-oriented, and adaptable to new systems and tools such as Google Workspace, Microsoft Office, and Canva. I enjoy solving problems, improving workflows, and delivering friendly, proactive service to clients and colleagues.

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Experience Level

Intermediate

Language

English
Intermediate
Tagalog
Intermediate

Work Experience

Property Liaison Officer at Artvinuelle Leasing Corporation
February 1, 2023 - Present
Property liaison and coordinator supporting leasing operations, communications, and client relations in Fairview, Quezon City.
Operator/Owner at Nagbaga Grill & Sizzling House with Giant Siomai
February 1, 2023 - Present
Operator/owner managing daily restaurant operations, customer service, and business development in Fairview, Quezon City.
Manager/Operator at Ultimate Mediterranean Food Cart
April 1, 2022 - December 1, 2023
Manager/Operator overseeing food cart operations, staff coordination, and customer service in Fairview, Quezon City.
Manager at King Bomb Takoyaki
July 1, 2021 - February 1, 2022
Manager managing daily operations and staff at a food stall in Fairview, Quezon City.
Manager at Patio De Ruella Restaurant
January 1, 2015 - December 1, 2018
Restaurant manager overseeing service quality, staff, and customer relations in Fairview, Quezon City.
Manager/Printer/Fabric Cutter at Ruella Cloth Classic Garments
January 1, 2011 - October 1, 2014
Garments production supervisor and fabric cutter; manager, printer, and cutter roles in Fairview, Quezon City.
Design Editor at Design It
January 1, 2011 - October 1, 2014
Design Editor contributing to print and visual design projects in Fairview, Quezon City.
Food Server at Jollibee Foods Corporation
December 1, 2007 - May 1, 2008
Food server at Tandang Sora, Quezon City including customer service and cash handling.
Food Server at Gumbo Restaurant
October 1, 2005 - November 1, 2006
Food server at North Edsa, Quezon City.
Food Server at Harvey’s Food Corporation
February 1, 2005 - August 1, 2005
Food server at Commonwealth, Quezon City.
Food Server at Chowking Circle Mall
February 1, 2005 - August 1, 2005
Food server at Circle Mall, Congressional Ave., Quezon City.

Education

Bachelor of Science in Hotel & Restaurant Management at Colegio De Sta Teresa De Avila Foundation
January 1, 2007 - January 1, 2010
Bachelor of Science in Business Administration at Montessori College
January 1, 2005 - January 1, 2006

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Real Estate & Construction, Retail, Manufacturing, Wholesale & Distribution