Sarah Dunham

Served as the company’s first Product Manager, spearheading the 0-to-1 development and launch of a Digital Communications Subscription Platform delivering 100+ daily live interpretation sessions across 40+ languages. Managed multiple concurrent customer implementations with 90% on-time go-lives through milestone tracking, risk registers, and dependency management; leveraged customer insights to inform feature proposals that boosted adoption, mitigated risk, and reduced operational friction. Partnered with engineers to design API-integrated features, prototype AI-driven translation tools, and validate workflows with real-world users. Created customer-facing documentation (guides, onboarding resources, help content) that improved adoption and reduced support tickets. Bridged strategy and execution by translating accessibility, compliance, and customer needs into actionable user stories and JIRA tickets; led cross-functional user research with clients and internal teams to identify UX p

Built and scaled operations from $0 to $6.2M in revenue over four years, delivering automation-driven workflows that combine human expertise with AI/ML and CMS systems. Managed digital asset lifecycles from creation to delivery, including version control and approval processes for educational videos in translation across multiple districts. Implemented AI/ML, CAT, and CMS integrations with human-in-the-loop quality controls, reducing delivery turnaround times by 20% while maintaining compliance and linguistic precision. Led change-management initiatives across four business acquisitions to consolidate legacy workflows, vendor systems, and team cultures into unified, compliant frameworks. Wrote RFP documentation and launched digital service-delivery programs connecting limited-English-proficiency communities to translation and interpretation services. Cultivated and mentored a global team of 12 specialists in project management, vendor relations, and quality assurance, establishing KPIs

Managed a global network of 600+ linguists and subject matter experts across 20+ languages, ensuring high quality and rapid scalability for patent translation filing projects. Partnered with Operations teams to integrate vendor data into the company’s TMS and CRM systems, improving visibility and decision-making across departments. Drove continuous improvement initiatives through vendor feedback loops, quarterly business reviews, and benchmarking, strengthening long-term vendor relationships and service consistency.