I have over 20 years of customer service and management experience with a diverse technical toolkit, including GIS Cartography, CRM administration, and marketing using Canva. I have served as a Legal Assistant and have hands-on experience with title examinations, property research, mapping, and court records. My strength lies in cross-functional collaboration, vendor negotiation, and training teams to improve efficiency and client satisfaction. I excel in data-driven tasks, IT support, and project coordination, with a track record of improving processes and retention. I bring hands-on experience with ESRI GIS mapping, CRM workflows, and marketing initiatives, and I’m comfortable working with attorneys, lenders, Realtors, builders, and developers to support property transactions and related research.

Scott Steele

I have over 20 years of customer service and management experience with a diverse technical toolkit, including GIS Cartography, CRM administration, and marketing using Canva. I have served as a Legal Assistant and have hands-on experience with title examinations, property research, mapping, and court records. My strength lies in cross-functional collaboration, vendor negotiation, and training teams to improve efficiency and client satisfaction. I excel in data-driven tasks, IT support, and project coordination, with a track record of improving processes and retention. I bring hands-on experience with ESRI GIS mapping, CRM workflows, and marketing initiatives, and I’m comfortable working with attorneys, lenders, Realtors, builders, and developers to support property transactions and related research.

Available to hire

I have over 20 years of customer service and management experience with a diverse technical toolkit, including GIS Cartography, CRM administration, and marketing using Canva. I have served as a Legal Assistant and have hands-on experience with title examinations, property research, mapping, and court records. My strength lies in cross-functional collaboration, vendor negotiation, and training teams to improve efficiency and client satisfaction.

I excel in data-driven tasks, IT support, and project coordination, with a track record of improving processes and retention. I bring hands-on experience with ESRI GIS mapping, CRM workflows, and marketing initiatives, and I’m comfortable working with attorneys, lenders, Realtors, builders, and developers to support property transactions and related research.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Title Examiner at Fidelity National Financial
May 1, 2024 - February 1, 2025
Prepared title reports for 40 to 60 residential and commercial properties monthly; ensured accuracy by examining property and court records; researched legal documents to validate ownership history.
Customer Service Manager at Lawyers Title of Oregon / Division of Fidelity National Financial
April 1, 2005 - May 1, 2024
Processed 100 to 150 requests daily; prepared custom marketing pieces for Realtors, Lenders, Attorneys, Builders & Developers; in-house sales team trainer; tracked requests via CRM; managed custom mapping projects with ESRI GIS mapping tools; conducted property and court record research; led vendor negotiations, SaaS evaluations, implementation and staff training; provided in-house legal and office administration support.
Store Manager at Computer Universe
January 1, 2005 - May 1, 2005
Launched and scaled a full-scale computer retail and service center; managed end-to-end operations, POS configuration with QuickBooks Pro, advertising and sales of PCs, repairs, and software support; IT infrastructure setup including PCs and Servers.
Life and Health Insurance Agent at Bankers Life and Casualty
July 1, 2004 - January 1, 2005
Sales of life and health insurance policies, lead generation, and sales presentations.
Transportation Specialist at Georgia-Pacific, LLC.
December 1, 1998 - June 1, 2004
Logistics and freight coordination; scheduled inbound/outbound truck traffic and ensured on-time deliveries; ERP & technology integration with SAP; training for office administration duties across four warehouses.
HR Assistant at Adams & Associates
August 1, 1998 - December 1, 1998
Talent acquisition and recruitment; onboarding & assessment; records management and compliance; process optimization; HR operations.

Education

Management at Clark College
January 11, 2030 - December 1, 2007

Qualifications

HRCI Associate & Management (Coursera) - Human Resources
December 1, 2025 - January 14, 2026
Oregon Home Care Worker (HCW) Certification (Carewell SEIU 503)
November 1, 2025 - January 14, 2026
AI Certifications (Coursiv – AI (6) Certifications)
March 1, 2025 - January 14, 2026
GIS Cartographer (ArcGIS Mapping) (ESRI)
April 1, 2022 - January 14, 2026
Management (Clark College)
January 11, 2030 - December 1, 2007
Life and Health Insurance License (Pro Schools)
December 1, 2004 - January 14, 2026
Management Communication (Skill Path)
December 1, 2002 - January 14, 2026

Industry Experience

Professional Services, Real Estate & Construction, Healthcare, Education, Software & Internet, Media & Entertainment

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate