Hi, I’m Uloma Udeh, a customer-focused Service Desk Analyst and IT Support Specialist based in Edmonton, Alberta. I bring hands-on Tier 1 helpdesk experience in both onsite and remote environments, with strong skills in Windows, Microsoft 365, Active Directory/Entra ID, SharePoint, and ITSM ticketing. I’m known for clear communication, calm problem-solving under pressure, and delivering end-to-end support that aligns with SLAs. In my recent roles at Best Buy, Maple Leaf Foods, and various IT internships, I’ve built a track record of diagnosing issues, imaging devices, configuring hardware, and providing secure, privacy-conscious support. I enjoy collaborating with users, documenting steps for knowledge sharing, and expanding my enterprise IT exposure while pursuing a Bachelor of Information Technology.…Hi, I’m Uloma Udeh, a customer-focused Service Desk Analyst and IT Support Specialist based in Edmonton, Alberta. I bring hands-on Tier 1 helpdesk experience in both onsite and remote environments, with strong skills in Windows, Microsoft 365, Active Directory/Entra ID, SharePoint, and ITSM ticketing. I’m known for clear communication, calm problem-solving under pressure, and delivering end-to-end support that aligns with SLAs. In my recent roles at Best Buy, Maple Leaf Foods, and various IT internships, I’ve built a track record of diagnosing issues, imaging devices, configuring hardware, and providing secure, privacy-conscious support. I enjoy collaborating with users, documenting steps for knowledge sharing, and expanding my enterprise IT exposure while pursuing a Bachelor of Information Technology.WWWW…