Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am an Administrative and Client Operations professional based in Montreal, with over six years of experience delivering high-volume support, documentation, research, and stakeholder communication across compliance-driven environments. I thrive on turning complex processes into clear workflows, conducting data-driven analysis with Excel, Google Sheets, R, and Python, and elevating client experiences through thoughtful communication and meticulous record-keeping.…I am an Administrative and Client Operations professional based in Montreal, with over six years of experience delivering high-volume support, documentation, research, and stakeholder communication across compliance-driven environments. I thrive on turning complex processes into clear workflows, conducting data-driven analysis with Excel, Google Sheets, R, and Python, and elevating client experiences through thoughtful communication and meticulous record-keeping.

Riane Corcoran

Data Analyst, Project Manager, Content Creator, +2





I am an Administrative and Client Operations professional based in Montreal, with over six years of experience delivering high-volume support, documentation, research, and stakeholder communication across compliance-driven environments. I thrive on turning complex processes into clear workflows, conducting data-driven analysis with Excel, Google Sheets, R, and Python, and elevating client experiences through thoughtful communication and meticulous record-keeping.…I am an Administrative and Client Operations professional based in Montreal, with over six years of experience delivering high-volume support, documentation, research, and stakeholder communication across compliance-driven environments. I thrive on turning complex processes into clear workflows, conducting data-driven analysis with Excel, Google Sheets, R, and Python, and elevating client experiences through thoughtful communication and meticulous record-keeping.

Available to hire

I am an Administrative and Client Operations professional based in Montreal, with over six years of experience delivering high-volume support, documentation, research, and stakeholder communication across compliance-driven environments.
I thrive on turning complex processes into clear workflows, conducting data-driven analysis with Excel, Google Sheets, R, and Python, and elevating client experiences through thoughtful communication and meticulous record-keeping.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Research Project Contributor at Community Social Support Research Project

January 1, 2024 - December 31, 2024

Conducted mixed-methods research using surveys and interviews to evaluate community support systems. Cleaned, validated, and analyzed datasets to ensure accuracy and reliability. Produced statistical reports and presented findings to academic stakeholders within strict deadlines.

Resort Supervisor - Food and Beverage at Buckhorn Six Foot Bay Resort and Golf

September 1, 2021 - September 1, 2025

Acted as the first point of contact for guest concerns, resolving complex and sensitive issues while maintaining professionalism and neutrality. Managed confidential payment and account information in accordance with privacy and security standards. Coordinated cross-functional teams to ensure timely service delivery under strict deadlines. Trained and supervised staff, ensuring consistent application of policies and service standards during high-volume shifts.

Resort Supervisor - Food and Beverage at Six Foot Bay Resort and Golf

September 1, 2021 - September 1, 2025

Client Services Associate at Holiday Inn

June 1, 2021 - May 1, 2022

Supported hotel and banquet operations, assisting guests in high-stress or sensitive situations. Resolved complaints in accordance with company policies while maintaining a positive customer experience. Maintained accurate records and handled confidential information with discretion and integrity.

Logistics and Scoring Support at Team Canada Dance

January 1, 2020 - December 31, 2020

Supported logistics and scoring accuracy during international competition, demonstrating precision and professionalism under pressure.

Event Coordinator at Canadian National Dance

March 1, 2019 - Present

Managed national-level operations across 200+ events, ensuring adherence to organizational policies, timelines, and documentation standards. Served as a primary point of contact for clients, participants, and staff, addressing 50+ inquiries per event and resolving concerns using de-escalation and structured problem solving. Reviewed incident reports, maintained accurate case documentation, and ensured adherence to organizational policies and safety protocols. Developed communication strategies that increased community engagement by 55 percent. Analyzed qualitative and quantitative feedback to improve service delivery and operational processes.

Customer Service Associate at Tim Hortons

September 1, 2017 - February 1, 2022

Processed 300+ transactions per shift while maintaining efficiency, accuracy, and professionalism. Addressed customer complaints calmly and effectively, contributing to approximately 15 percent growth in repeat business. Thrived in a fast-paced, performance-driven environment requiring multitasking and attention to detail.