Available to hire
I am a detail-oriented Customer Operations and Administrative professional with experience across banking, public sector services, recruitment coordination, and logistics operations. I manage high-volume inquiries, maintain accurate records, support compliance-driven environments, and deliver excellent customer outcomes.
I’m proficient with CRM and case management systems, with a background in stakeholder engagement, process improvement, and data accuracy. I am seeking opportunities in administration, operations, customer operations, or analyst-support roles.
Experience Level
Language
English
Fluent
Work Experience
Customer Care Colleague at Barclays Bank
May 1, 2025 - PresentProvide high-quality banking customer support, resolve enquiries, maintain accurate documentation, adhere to compliance standards, and collaborate with internal teams to improve service delivery.
Operations Customer Expert at Teleperformance
June 1, 2024 - May 31, 2025Supported Universal Credit claimants with claims, payments, and online systems. Processed changes to claimant circumstances, ensured data accuracy, maintained CRM records, and escalated complex cases appropriately while adhering to data protection standards.
Operations Customer Expert at Teleperformance (DWP)
June 1, 2024 - May 1, 2025Supported Universal Credit claimants, managed high-volume inbound calls, updated claimant records, used CRM systems, escalated complex cases, and ensured GDPR and government compliance.
Assistant Recruitment Personnel at Geoman Praise and Glory Ltd
May 1, 2021 - January 31, 2023Supported end-to-end recruitment processes including CV screening, interview scheduling, candidate communication, ATS record management, and compliance documentation.
Assistant Recruitment Personnel
May 1, 2021 - January 1, 2023Supported end-to-end recruitment processes including screening, scheduling, candidate communication, ATS management, and compliance documentation.
Assistant Supervisor – Logistics Operations at M.J. Jobi Ltd
December 1, 2019 - May 31, 2021Supported logistics operations, supervised staff activities, maintained inventory and shipment records, prepared reports, and resolved customer delivery issues.
Assistant Supervisor
December 1, 2019 - May 1, 2021Assisted logistics operations, supervised staff, maintained inventory records, prepared reports, and resolved customer service issues.
Education
MSc at Manchester Metropolitan University
January 11, 2030 - January 14, 2026PGDip at Lead City University
January 11, 2030 - January 14, 2026BSc at Bells University of Technology
January 11, 2030 - January 14, 2026MSc Management and Consultancy at Manchester Metropolitan University
January 11, 2030 - January 14, 2026Postgraduate Diploma, Procurement & Supply Chain Management at Lead City University
January 11, 2030 - January 14, 2026BSc Project Management Technology at Bells University of Technology
January 11, 2030 - January 14, 2026Qualifications
Industry Experience
Financial Services, Government, Professional Services, Transportation & Logistics
Experience Level
Hire a Data Analyst
We have the best data analyst experts on Twine. Hire a data analyst in Manchester today.