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Driven enterprise-grade technologist with 15+ years delivering service across SaaS, payments, and multilingual product ecosystems. I excel at surfacing systemic defects, coordinating across engineering, product, and QA to deliver precise, scalable outcomes, and managing critical incidents in regulated, high-availability settings. I bring linguistic QA, localization, and AI-model training into play as part of a broader technical toolkit. I'm available for contract-based or employed roles globally, comfortable working remotely or via an established consultancy to meet client needs. I thrive on stakeholder engagement with mature, global teams and pride myself on building trust and clarity across complex programs. My experience spans payments integrations (Stripe, PayPal), enterprise onboarding, and cross-functional enablement, and I continuously optimize support and go-live processes for reliability and speed.…Driven enterprise-grade technologist with 15+ years delivering service across SaaS, payments, and multilingual product ecosystems. I excel at surfacing systemic defects, coordinating across engineering, product, and QA to deliver precise, scalable outcomes, and managing critical incidents in regulated, high-availability settings. I bring linguistic QA, localization, and AI-model training into play as part of a broader technical toolkit. I'm available for contract-based or employed roles globally, comfortable working remotely or via an established consultancy to meet client needs. I thrive on stakeholder engagement with mature, global teams and pride myself on building trust and clarity across complex programs. My experience spans payments integrations (Stripe, PayPal), enterprise onboarding, and cross-functional enablement, and I continuously optimize support and go-live processes for reliability and speed.

Letizia Bottoli

AI Engineer, Data Scientist, Web Developer

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Driven enterprise-grade technologist with 15+ years delivering service across SaaS, payments, and multilingual product ecosystems. I excel at surfacing systemic defects, coordinating across engineering, product, and QA to deliver precise, scalable outcomes, and managing critical incidents in regulated, high-availability settings. I bring linguistic QA, localization, and AI-model training into play as part of a broader technical toolkit. I'm available for contract-based or employed roles globally, comfortable working remotely or via an established consultancy to meet client needs. I thrive on stakeholder engagement with mature, global teams and pride myself on building trust and clarity across complex programs. My experience spans payments integrations (Stripe, PayPal), enterprise onboarding, and cross-functional enablement, and I continuously optimize support and go-live processes for reliability and speed.…Driven enterprise-grade technologist with 15+ years delivering service across SaaS, payments, and multilingual product ecosystems. I excel at surfacing systemic defects, coordinating across engineering, product, and QA to deliver precise, scalable outcomes, and managing critical incidents in regulated, high-availability settings. I bring linguistic QA, localization, and AI-model training into play as part of a broader technical toolkit. I'm available for contract-based or employed roles globally, comfortable working remotely or via an established consultancy to meet client needs. I thrive on stakeholder engagement with mature, global teams and pride myself on building trust and clarity across complex programs. My experience spans payments integrations (Stripe, PayPal), enterprise onboarding, and cross-functional enablement, and I continuously optimize support and go-live processes for reliability and speed.

Available to hire

Driven enterprise-grade technologist with 15+ years delivering service across SaaS, payments, and multilingual product ecosystems. I excel at surfacing systemic defects, coordinating across engineering, product, and QA to deliver precise, scalable outcomes, and managing critical incidents in regulated, high-availability settings. I bring linguistic QA, localization, and AI-model training into play as part of a broader technical toolkit. I’m available for contract-based or employed roles globally, comfortable working remotely or via an established consultancy to meet client needs.

I thrive on stakeholder engagement with mature, global teams and pride myself on building trust and clarity across complex programs. My experience spans payments integrations (Stripe, PayPal), enterprise onboarding, and cross-functional enablement, and I continuously optimize support and go-live processes for reliability and speed.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Technical Account Manager at EphemeralSquirrel (Independent Consultancy)

April 1, 2024 - November 30, 2025

Remote consultancy delivering enterprise-grade service delivery across SaaS, payments, and multilingual product ecosystems. Managed payment and checkout infrastructure across global markets, investigated failed API calls and transaction errors, and maintained escalation dashboards with status visibility and operational impact. Drove workflow enhancements across PAY integration processes and acted as global escalation point for transactional issues.

Level 3 Support Specialist at Alpitronic

May 1, 2023 - February 29, 2024

Investigated system behavior and error states in EV charging units across EMEA using Linux-based diagnostics; refined site-specific load balancing logic; coordinated with field technicians, vendors, and internal engineering to resolve high-priority escalations; advised on electrical, mechanical, and firmware-related factors influencing issue reproducibility and resolution; provided regional insights into network stability, hardware behavior, and field deployment constraints.

Enterprise Support Specialist at Onport

January 1, 2022 - December 31, 2023

Provided technical onboarding to enterprise clients using a SaaS orchestration platform designed to automate and streamline multi-vendor marketplace operations; supported regional go-live transitions and configurations; documented diagnostics, escalation paths, and resolution pathways for customer success.

Implementation Specialist at Trulioo

January 1, 2019 - December 31, 2022

Managed integration projects and incident escalations; acted as the primary technical contact for enterprise clients; collaborated with engineering and QA to drive remediation and ensure long-term maintainability of integrations.

Enterprise Technical Account Manager at PayPal

October 1, 2015 - October 31, 2018

Managed a portfolio of 50+ strategic enterprise integrations; coordinated with engineering and product leads on high-priority incidents; supported post-release analysis and quarterly business reviews with integration performance metrics.

QA / Localization Specialist at CultureTranslate

May 1, 2015 - November 30, 2015

Joined localization QA team for Nintendo RPG title; ensured linguistic accuracy and regional continuity across in-game text and UI; flagged critical issues affecting launch readiness and coordinated with localization leads for timely fixes.