Mahera Rana

Customer Support Executive at Wipro Ltd

Managed customer interactions through chat and email channels, ensuring timely and accurate resolutions. Conducted account reviews and monitored transactions to identify potential fraud or policy violations. Investigated suspicious activity by analyzing customer data, transaction patterns, and system alerts. Prepared detailed case notes and investigation summaries in accordance with internal documentation standards. Escalated complex or high-risk cases to senior analysts and team leads when required. Maintained high productivity and quality scores in a fast-paced, target-driven environment.