I am Alexander Rodriguez Duarte, based in Lisbon, Portugal, with over 15 years of experience in customer service, recruitment, payroll, retention, coaching and development, management, and quality assurance. I have worked with diverse teams across Colombia, South Korea, and China, collaborating with experts, finance, and other departments to achieve high customer satisfaction and smooth operations. I am fluent in Spanish and English, with developing skills in Korean and Portuguese, and I am passionate about learning, development, and helping teams grow.\n\nI am a customer-focused, organized, and proactive professional who thrives in fast-paced environments. I enjoy building training programs, supporting talent development, and driving continuous improvement. I am fluent in Spanish and English, with basic Korean and beginner Portuguese, and I love travel and photography in my spare time.

Alexander Rodriguez Duarte

I am Alexander Rodriguez Duarte, based in Lisbon, Portugal, with over 15 years of experience in customer service, recruitment, payroll, retention, coaching and development, management, and quality assurance. I have worked with diverse teams across Colombia, South Korea, and China, collaborating with experts, finance, and other departments to achieve high customer satisfaction and smooth operations. I am fluent in Spanish and English, with developing skills in Korean and Portuguese, and I am passionate about learning, development, and helping teams grow.\n\nI am a customer-focused, organized, and proactive professional who thrives in fast-paced environments. I enjoy building training programs, supporting talent development, and driving continuous improvement. I am fluent in Spanish and English, with basic Korean and beginner Portuguese, and I love travel and photography in my spare time.

Available to hire

I am Alexander Rodriguez Duarte, based in Lisbon, Portugal, with over 15 years of experience in customer service, recruitment, payroll, retention, coaching and development, management, and quality assurance. I have worked with diverse teams across Colombia, South Korea, and China, collaborating with experts, finance, and other departments to achieve high customer satisfaction and smooth operations. I am fluent in Spanish and English, with developing skills in Korean and Portuguese, and I am passionate about learning, development, and helping teams grow.\n\nI am a customer-focused, organized, and proactive professional who thrives in fast-paced environments. I enjoy building training programs, supporting talent development, and driving continuous improvement. I am fluent in Spanish and English, with basic Korean and beginner Portuguese, and I love travel and photography in my spare time.

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Language

Spanish; Castilian
Fluent
English
Fluent
Korean
Beginner
Portuguese
Beginner

Work Experience

Customer Service Representative at Catawiki
March 1, 2020 - Present
Experience in live channels such as phone, chat and resolving email queries. Working with buyers and sellers of passionate, unique objects. Followed data protection standards and collaborated with experts and finance to achieve customer satisfaction.
ESL Teacher at Jennifer English Education
November 1, 2019 - May 31, 2024
Organized coursework and learning materials. Assessed student progress and prepared monthly reports for parents. Updated student records and produced monthly lesson plans covering grammar, vocabulary, reading, writing, listening and speaking skills.
ESL Teacher & Head Teacher at Junior Education
November 1, 2017 - November 30, 2019
Assisted with curriculum design and development. Participated in extracurricular activities and marketing/promotional events. Attended staff training and professional development programs. Led weekly teacher meetings to evaluate goals and opportunities.
Operations Manager at Teleperformance
March 1, 2015 - October 31, 2017
Led operational processes and standards to identify opportunities and generate action plans for KPIs. Liaised with USA and Colombia clients to identify business requirements and provide solutions. Implemented TOPS and ensured adherence to local and global policies; improved customer satisfaction per client requirements.
Quality Assurance Manager at Teleperformance
January 1, 2014 - March 31, 2015
Managed and coordinated the quality department, ensuring call quality performance by following guidelines. Created and maintained project-related documentation and coached a high-performance QA team. Analyzed data and summarized trends in quality performance.

Education

Korean language proficiency - Level 3 at Chungbuk National University
January 1, 2020 - December 31, 2021
Coaching and development program at EAN University - Colombia
January 1, 2016 - December 31, 2016
Business management course at City of London College - England
January 1, 2007 - December 31, 2009

Qualifications

Korean language proficiency - Level 3
January 1, 2020 - December 31, 2021
Coaching and development program
January 1, 2016 - December 31, 2016
Business management course
January 1, 2007 - December 31, 2009

Industry Experience

Education, Professional Services