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Hi there! I'm Adaeze Ibik, a customer-focused professional with experience supporting clients across financial services, education, and sales environments. I thrive on building strong relationships and delivering clear, empathetic service. With a strong background in relationship management and CRM usage, I value clear communication, problem-solving, and reliable, data-driven follow-ups. I bring empathy and a positive attitude to both remote and in-person interactions, consistently delivering excellent customer experiences.…Hi there! I'm Adaeze Ibik, a customer-focused professional with experience supporting clients across financial services, education, and sales environments. I thrive on building strong relationships and delivering clear, empathetic service. With a strong background in relationship management and CRM usage, I value clear communication, problem-solving, and reliable, data-driven follow-ups. I bring empathy and a positive attitude to both remote and in-person interactions, consistently delivering excellent customer experiences.

Adaeze Ibik

Social Media Manager, Content Creator, Marketing Strategist, +2

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Hi there! I'm Adaeze Ibik, a customer-focused professional with experience supporting clients across financial services, education, and sales environments. I thrive on building strong relationships and delivering clear, empathetic service. With a strong background in relationship management and CRM usage, I value clear communication, problem-solving, and reliable, data-driven follow-ups. I bring empathy and a positive attitude to both remote and in-person interactions, consistently delivering excellent customer experiences.…Hi there! I'm Adaeze Ibik, a customer-focused professional with experience supporting clients across financial services, education, and sales environments. I thrive on building strong relationships and delivering clear, empathetic service. With a strong background in relationship management and CRM usage, I value clear communication, problem-solving, and reliable, data-driven follow-ups. I bring empathy and a positive attitude to both remote and in-person interactions, consistently delivering excellent customer experiences.

Available to hire

Hi there! I’m Adaeze Ibik, a customer-focused professional with experience supporting clients across financial services, education, and sales environments. I thrive on building strong relationships and delivering clear, empathetic service.

With a strong background in relationship management and CRM usage, I value clear communication, problem-solving, and reliable, data-driven follow-ups. I bring empathy and a positive attitude to both remote and in-person interactions, consistently delivering excellent customer experiences.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Sales Development Representative at Edje

January 1, 2025 - Present

Engaged potential customers through calls, emails, and messages; responded to inquiries and identified customer needs; explained products clearly and addressed objections with a solution-focused approach; managed customer interactions and updates in CRM systems, ensuring accurate tracking and timely follow-ups; collaborated with team members to improve messaging and customer experience, increasing response rates and engagement.

Customer Service Representative at Cargo, Air and Sea Logistics

January 1, 2017 - August 1, 2019

Served as the primary point of contact for clients, responding to inquiries and resolving service issues; built and maintained strong customer relationships, increasing client retention by 60%; conducted follow-ups and regular check-ins to ensure customer satisfaction; assisted customers with service selection and pricing, contributing to revenue growth.