I am a Senior Software Engineer with a focus on developing and scaling production AI systems. My experience lies at the intersection of real-time inference, distributed systems, and decision-critical AI, ensuring that my work meets the highest standards of latency, correctness, and reliability. I am passionate about creating systems that prioritize maintainability and safety, especially in environments where errors can be costly.

Ishan Sharma

I am a Senior Software Engineer with a focus on developing and scaling production AI systems. My experience lies at the intersection of real-time inference, distributed systems, and decision-critical AI, ensuring that my work meets the highest standards of latency, correctness, and reliability. I am passionate about creating systems that prioritize maintainability and safety, especially in environments where errors can be costly.

Available to hire

I am a Senior Software Engineer with a focus on developing and scaling production AI systems. My experience lies at the intersection of real-time inference, distributed systems, and decision-critical AI, ensuring that my work meets the highest standards of latency, correctness, and reliability. I am passionate about creating systems that prioritize maintainability and safety, especially in environments where errors can be costly.

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Work Experience

Senior Software Development Engineer at Yactraq Online Inc.
January 1, 2025 - Present
Built and operated production agent-assist systems for contact center workflows, including on-prem LLM summarization and real-time PII redaction. Owned a production Ruby-based MongoDB to Elasticsearch indexing pipeline, and delivered sub-500ms inference at peak load while engineering failure-aware AI workflows.
Founding Software Engineer (Part Time) at Depintelligence
January 1, 2025 - Present
Led the technical design and early implementation of a decentralized container execution platform, translated product vision into system architecture, and designed core orchestration and deployment components.
Information Technology Developer at Government of Canada, Canada Revenue Agency (CRA)
January 1, 2024 - December 1, 2024
Implemented and refined citizen facing Angular features ensuring responsive layouts and consistent behavior across CRA web portals. Contributed to the 'File a Formal Dispute' workflow, investigating issues and improving backend logic.
Full Stack Software Engineer (Part Time) at Yactraq Online Inc.
February 1, 2022 - December 1, 2024
Built and evolved real-time ASR pipelines using Kaldi and Nvidia NeMo. Led front-end development and AI feature development, improving user experience and reliability for contact center analytics.
Data Engineer at Datafact.io
May 1, 2021 - December 1, 2021
Implemented server-side clickstream tracking for Shopify merchants on GCP, built asynchronous data pipelines and CI/CD workflows for integrating tracking data layers.

Education

Master of Applied Computer Science at Dalhousie University
January 1, 2023 - May 1, 2024
Bachelor of Technology in Computer Science and Engineering at Manipal University Jaipur
May 1, 2017 - May 1, 2021

Qualifications

AZ-900: Microsoft Azure Fundamentals
January 1, 2024 - January 14, 2026
Machine Learning and AI using Python
June 1, 2019 - January 14, 2026
IoT with Embedded Linux on Raspberry Pi
July 1, 2019 - January 14, 2026