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I am an administrative and finance professional with over 10 years of experience in multinational environments, including BPO operations and the banking sector. I excel at financial reporting, accounts payable, process optimization, and delivering high-quality results. I’m known for building strong relationships, improving workflows, and delivering reliable, customer-focused service. I am actively seeking opportunities in administrative and financial roles with New Zealand organizations.…I am an administrative and finance professional with over 10 years of experience in multinational environments, including BPO operations and the banking sector. I excel at financial reporting, accounts payable, process optimization, and delivering high-quality results. I’m known for building strong relationships, improving workflows, and delivering reliable, customer-focused service. I am actively seeking opportunities in administrative and financial roles with New Zealand organizations.

Louane Domingues Leite

Project Manager, Data Analyst, Content Creator, +2

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I am an administrative and finance professional with over 10 years of experience in multinational environments, including BPO operations and the banking sector. I excel at financial reporting, accounts payable, process optimization, and delivering high-quality results. I’m known for building strong relationships, improving workflows, and delivering reliable, customer-focused service. I am actively seeking opportunities in administrative and financial roles with New Zealand organizations.…I am an administrative and finance professional with over 10 years of experience in multinational environments, including BPO operations and the banking sector. I excel at financial reporting, accounts payable, process optimization, and delivering high-quality results. I’m known for building strong relationships, improving workflows, and delivering reliable, customer-focused service. I am actively seeking opportunities in administrative and financial roles with New Zealand organizations.

Available to hire

I am an administrative and finance professional with over 10 years of experience in multinational environments, including BPO operations and the banking sector. I excel at financial reporting, accounts payable, process optimization, and delivering high-quality results.

I’m known for building strong relationships, improving workflows, and delivering reliable, customer-focused service. I am actively seeking opportunities in administrative and financial roles with New Zealand organizations.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Intermediate

French

Beginner

Work Experience

Customer Ambassador at GO Rentals

July 1, 2025 - Present

Delivered front-line customer service, processed bookings, payments, and rental agreements. Promoted additional products to enhance revenue and customer satisfaction. Managed calls, emails, and in-person inquiries. Maintained accurate rental records and ensured compliance with company procedures.

Customer Services & Sales Operations Representative at Apex Car Rentals / Avis Budget Group

October 1, 2024 - June 1, 2025

Handled bookings, customer enquiries, payments, and rental agreements. Supported vehicle inspections, logistics coordination, fleet readiness, and cleanliness standards. Promoted products and services to increase revenue. Managed calls, emails, and in-person enquiries. Ensured accurate documentation and adherence to procedures.

Office Administrator at Vital Language

January 1, 2018 - October 1, 2024

Managed end-to-end customer service for international education clients. Assisted with student records, attendance tracking, and data entry. Managed daily payment processing, bank account reconciliation, and drafted related financial documents. Managed accounts payable process. Supported day-to-day operations, with finance acting as a key link between sales and operations. Quoted prices and credit terms to prepare sales contracts. Led the sales team, providing training and mentoring to improve conversion rates. Managed invoicing, tuition payments, enrolments, and data accuracy. Developed digital marketing strategies across Instagram, YouTube, TikTok, and Facebook. Coordinated events, workshops, fairs, and travel arrangements. Supported business development and partnerships in New Zealand.

Assistant Manager / Customer Services at Ichiban Restaurant

January 1, 2021 - January 1, 2023

Supervised daily operations, staff training, and customer service. Managed bookings, complaints, and special requests. Handled inventory, supplier coordination, and cash reconciliation. Maintained a tidy, stocked, and organized environment.

Finance & Process Analyst at Genpact

January 1, 2016 - January 1, 2017

Processed invoices, payments, and tax checks in ERP systems. Managed workflow tracking, SLA/KPI performance, and audit reporting. Provided support via ServiceNow and Veeva. Participated in process improvements and offshore transition studies.

Accounts Payable Administrator at Genpact

January 1, 2014 - January 1, 2016

Handled end-to-end AP in SAP, including processing, credit control, reconciliations (bank accounts and credit cards), and supplier communication. Prepared financial KPIs and audit documentation. Reviewed corporate credit card expenses for compliance. Receipting and entering invoices into the system. Ensured efficient coding and processing invoices.

Customer Service Officer / Banking Assistant / Manager Account at Bradesco Bank

January 1, 2008 - January 1, 2014

Delivered customer service across teller, admin supervisor, and account manager roles. Handled daily banking operations and client portfolio management. Processed deposits, withdrawals, and payments. Supported SME and personal banking clients with tailored financial solutions.