Hi, I’m Michelle Hill. I’m an operations and enablement professional with extensive experience supporting sales teams, onboarding, data governance, and process improvement. I’ve built enablement portals, dashboards, and training content, and I’m comfortable working with Salesforce and other CRM tools to deliver measurable outcomes. I enjoy turning complex processes into repeatable, friendly workflows that empower teams to perform at their best. Colleagues describe me as patient, collaborative, and positive. I’m adept at liaising across sales, IT, and management to deliver training, reports, and governance improvements that support business growth and customer success.…

Michelle Hill

Hi, I’m Michelle Hill. I’m an operations and enablement professional with extensive experience supporting sales teams, onboarding, data governance, and process improvement. I’ve built enablement portals, dashboards, and training content, and I’m comfortable working with Salesforce and other CRM tools to deliver measurable outcomes. I enjoy turning complex processes into repeatable, friendly workflows that empower teams to perform at their best. Colleagues describe me as patient, collaborative, and positive. I’m adept at liaising across sales, IT, and management to deliver training, reports, and governance improvements that support business growth and customer success.…

Available to hire

Hi, I’m Michelle Hill. I’m an operations and enablement professional with extensive experience supporting sales teams, onboarding, data governance, and process improvement. I’ve built enablement portals, dashboards, and training content, and I’m comfortable working with Salesforce and other CRM tools to deliver measurable outcomes. I enjoy turning complex processes into repeatable, friendly workflows that empower teams to perform at their best.

Colleagues describe me as patient, collaborative, and positive. I’m adept at liaising across sales, IT, and management to deliver training, reports, and governance improvements that support business growth and customer success.

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Skills

Experience Level

Work Experience

Sales Operation/Enablement Officer at TechnologyOne
October 1, 2020 - February 1, 2023
Led Enablement Portal development including onboarding plans and a career framework dashboard; administered Sales Navigator licenses and partnered with LinkedIn to roll out formal training and create content for the Enablement portal; managed Customer Welcome Pack process; daily Sales Helpdesk; produced monthly/quarterly win/loss reports from Salesforce; performed weekly data reconciliation on New Business data; updated account reallocations and supported territory changes.
Regional Administrator at TechnologyOne
September 1, 2013 - February 1, 2023
Ensured correct onboarding for new regional starters (system access, IT equipment, information); scheduled regional sales training; managed Salesforce data including opportunity/account reconciliation dashboards and forecasting updates; analyzed Clarity bookings with resource planner and advised on anomalies; validated forecasting data; organized weekly sales meetings and communicated sales process changes; prepared license swaps/reductions and supported Risk Management, Executive Review and Sales Compensation documentation.
Accounts Clerk / Admin at Topcon Precision Ag
May 1, 2012 - August 1, 2013
Accounts payable/receivable; bank reconciliation; data entry and general administration; supported reception (backup) and travel coordination.
Admin / Data Entry at Clements / Westaff
January 1, 2012 - May 1, 2012
Administrative support and data entry for temporary assignments.
Practice Manager / Reception at Specialised Psychology
February 1, 2011 - December 1, 2011
Managed client appointments and follow-ups; prepared confidential letters/reports for doctors/clients; maintained complex client databases; provided general customer service and administrative support.
Accounts / Bookkeeper at Industrial Machinery Sales
March 1, 2010 - February 1, 2011
Customer service and administration; accounts payable/receivable; payroll, MYOB, GST, PAYG.
Company Director (Family Business) at Hill & Associates (SA) Pty Ltd
May 1, 2008 - March 1, 2010
Management and administration; maintained client relationships with suppliers and contractors; managed budgets and all accounts; quarterly GST Tax, BAS, PAYG and Super.
Personal Assistant at Nationale Financial Services / Wayne Norris & Associates
August 1, 2007 - December 1, 2008
Front office management and administration; maintained client superannuation, insurance and investment portfolios; upheld privacy and confidentiality; built relationships with clients, brokers and industry partners.
Administration at Top Coat Asphalt
January 1, 2007 - August 1, 2007
Time management; customer service and client liaison; MYOB payroll; accounts payable/receivable; end-of-month reconciliation; presentation preparation; complex spreadsheets; management of customer contracts.
Executive Assistant at Coventry Fasteners
May 1, 2006 - December 1, 2006
Minutes of meetings and diary management; preparation of presentations; events; sales budgets; complex spreadsheets; management of major customer contracts; backup for accounts and switchboard; promotion statistics.
Executive / Sales Secretary at SALMAT Targeted Media
August 1, 2003 - August 1, 2004
Sales support and secretarial duties; administrative coordination.
Office Manager at Greeves Maintenance Services
May 1, 2002 - August 1, 2003
Administrative leadership; reporting to State Sales Manager; minutes; presentations; events; budgets; client relationships.
Legal Assistant / Word Processor (temp contract) at Piper Alderman Lawyers
February 1, 2002 - May 1, 2002
Legal administration and document preparation; word processing and secretarial support.
Executive Secretary / Sales Support at NEC Australia Pty Ltd
July 1, 1999 - February 1, 2002
Executive secretarial duties and sales support; administrative coordination.
Reception / Customer Service at Moonlighting International
August 1, 1996 - June 1, 1999
Reception and customer service; front desk duties and general administrative tasks.

Education

Diploma in Counselling / Bachelor in Social Science at Open Universities – ACAP
January 1, 2010 - January 1, 2010
Training Conference at Sabah (Malaysia) – Insurance, Investment and Superannuation
December 1, 2008 - December 1, 2008
Certificate in Law at Adelaide Institute of TAFE
January 1, 2000 - January 1, 2002
Certificate of Tourism and Travel at Adelaide Institute of TAFEC
January 1, 1996 - January 1, 1996
Certificate in Front Office Procedures (Night Classes) at Adelaide Institute of TAFEC
January 1, 1995 - January 1, 1995
SACE 1 and 2 Achieved at The Heights School
January 1, 1983 - January 1, 1995

Qualifications

Sales and Marketing Negotiation Skills
January 1, 2003 - January 1, 2003
Diploma in Counselling / Bachelor in Social Science
January 1, 2010 - January 1, 2010
Training Conference – Insurance, Investment and Superannuation
December 1, 2008 - December 1, 2008
Sales and Marketing Negotiation Skills
January 1, 2003 - January 1, 2003
Certificate in Law
January 1, 2000 - January 1, 2002
Certificate of Tourism and Travel
January 1, 1996 - January 1, 1996
Certificate in Front Office Procedures (Night Classes)
January 1, 1995 - January 1, 1995

Industry Experience

Software & Internet, Professional Services, Education

Skills

Experience Level