Available to hire
Hi there! I’m David Kabaj, a dynamic Team Community Manager with experience in technical content creation, support response, and partner engagement. I have spent over a year in community management and technical consultation roles, leveraging Salesforce to communicate effectively with stakeholders.
I’m eager to streamline processes, tailor content for better user experience, and contribute to a forward-thinking organization. I thrive in collaborative environments and enjoy turning challenges into actionable, customer-focused solutions.
I’m interesting in this specific role because I have a lot of knowledge in astrology, tarot and palmistry. Moreover, I’m very passionate working with AI and my work can be seen on my Instagram page: Website not available. Sign in: https://www.twine.net/signup and so as on my TikTok page: @davidkobayashi88
I do believe in that role I would put a lot of passion.
Looking forward for your answer and have a nice day.
Experience Level
Intermediate
Intermediate
Language
English
Fluent
Bulgarian
Fluent
Serbian
Advanced
Italian
Advanced
German
Advanced
Russian
Advanced
Work Experience
Team Community Manager at Cognizant Solutions Sofia
July 1, 2023 - PresentGathered innovative ideas and crafted motivational and technical content for help centers. Addressed support queries via the ticketing platform, identifying and escalating any questions or concerns. Conceived engaging content for technical hangouts. Delivered presentations to attendees during meetings. Fostered connections with partners through strategic meetings.
Technical Support Consultant Level 1 (Slovenian language) at Alorica Sofia
October 1, 2022 - May 1, 2023Facilitated communication via telephone, email, and chat with existing customers to diagnose and resolve technical issues with their purchased products. Identified and addressed customer needs following designated account procedures. Documented all customer interactions using designated tools (Salesforce). Provided accurate and courteous responses to customer inquiries, escalating as needed.
Grant Specialist at PRAHS - ICON Sofia
July 1, 2021 - June 1, 2022Oversee the review, evaluation, accuracy, compliance, and accountability of grant payments as per the Clinical Trial Agreement and Client Protocol. Analyze executed CTAs and budgets; thoroughly understand payment requirements. Assess budgets setup in the CTMS, notifying the Central Budget group of discrepancies via the HDT process. Collaborate cross-functionally with Contracts, Central Budget Group, SVT Coordinator, Project Management, Operations Finance, Clinical Operations, and Accounts Payable to ensure integrity, timeliness, and accuracy of grant payments. Review and rectify Exemption reports weekly, escalating issues that require additional support. Generate Requests for Invoice when appropriate.
Customer Service Representative (Slovenian language) at Concentrix Sofia
July 1, 2020 - June 1, 2021Participated in all business processes and service operational transactions of the customer and all related activities. Received, reviewed, and verified documents. Prepared reports and documentation. Communicated via email and phone in a professional business manner. Required German language skills for writing emails to customers.
Client Service at EXL Bulgaria Sofia
February 1, 2018 - September 1, 2018Participated in all business processes and service operational transactions of the customer and all related activities. Received, reviewed, and verified documents. Prepared reports and documentation.
Technical Support Consultant Level 1 (Slovenian language) at Alorica Sofia
September 1, 2018 - April 1, 2020Facilitated communication via telephone, email, and chat with existing customers to diagnose and resolve technical issues with their purchased products. Identified and addressed customer needs following designated account procedures. Documented all customer interactions using designated tools (Salesforce). Provided accurate and courteous responses to customer inquiries, respecting their needs and communication preferences.
Collections Accountant at Coca-Cola Hellenic Bottling Company Sofia
February 1, 2017 - February 1, 2018Managed cash allocations of incoming payments in accordance with financial policies and procedures. Provided support and guidance for collection services to countries across the Coca-Cola Hellenic business. Ensured timely and accurate cash collections. Handled client disputes to facilitate successful collections. Maintained constant communication with involved departments regarding customer account balances and took appropriate actions as necessary.
Freight Forwarder at IBER SPEDITION Austria
January 1, 2015 - January 1, 2017Managed assigned customers and budget base. Researched and analyzed competitive and industry trends. Ensured effective use of Customer Relationship Management tools. Executed administrative tasks such as invoicing and quotes. Acted as liaison and project manager for clients or assigned regions. Oversaw client and shipment operations from initiation to financial settlement.
Education
Certificate of Professional Qualification (Business Administration) at College SVaria dna
September 1, 2023 - January 15, 2026Bachelor degree in International Business Management at Cardiff University
January 1, 2025 - January 15, 2026Qualifications
Certificate of Professional Qualification (Business Administration)
September 1, 2023 - January 15, 2026Bachelor degree in International Business Management
January 1, 2025 - January 15, 2026Industry Experience
Professional Services, Software & Internet, Media & Entertainment, Telecommunications
Experience Level
Intermediate
Intermediate
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