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Dynamic and result-driven IT Support Analyst with over 10 years of experience in troubleshooting technical issues, software programs issues, data issues, providing exceptional customer service, and implementing innovative solutions to improve efficiency. Seeking a challenging position where I can utilize my skills and expertise to contribute to the success of an organization.…

Ron Farhat

Programmer, Web Developer, Back-End Developer, +2

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Dynamic and result-driven IT Support Analyst with over 10 years of experience in troubleshooting technical issues, software programs issues, data issues, providing exceptional customer service, and implementing innovative solutions to improve efficiency. Seeking a challenging position where I can utilize my skills and expertise to contribute to the success of an organization.…

Available to hire

Dynamic and result-driven IT Support Analyst with over 10 years of experience in troubleshooting technical issues, software programs issues, data issues, providing exceptional customer service, and implementing innovative solutions to improve efficiency.

Seeking a challenging position where I can utilize my skills and expertise to contribute to the success of an organization.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Work Experience

IT Support Analyst at Simple Med Australia

July 1, 2024 - Present

Deliver technical support and resolve issues for Nursing Homes and Care Facilities using Simple Med. Implemented and configured a Help Desk system using Odoo to effectively support clients. Updated client facility dashboards with the Simple Dose app program. Utilized SQL Server Management Studio to query and update database tables. Gained knowledge in Microsoft PowerApps for development and maintenance of facility programs; became familiar with Azure DevOps and Swagger UI.

IT Support Analyst / Pre-Installations at Z Software

November 1, 2022 - Present

Coordinated pre-installation processes for clients by working closely with Z Software to set up and install test systems of Office, Dispensary, and Register programs. Collected and converted pharmacy data for seamless transfer and installation prior to full implementation. Installed and restored Microsoft SQL Server Management System and data backups. Collaborated with Z Software team to troubleshoot and resolve support incidents, including printer setup, backups, and other technology configurations.

Project - Sigma Health Care ERP System Upgrade at Sigma Health Care

November 1, 2018 - June 1, 2019

Coordinated ERP system upgrade; held regular meetings with project managers; updated facilities to meet upgrade requirements; prepared and validated data for migration; tested and ensured compatibility across modules.

Project - Tyro EFT POS Integration at Simple Retail

November 1, 2018 - June 1, 2019

Led Tyro EFT POS integration project; performed rigorous testing to verify integration requirements; extracted and converted Point of Sale and Dispensary data from multiple software vendor databases (MSSQL). Conducted development testing and quality assurance for the POS system; coordinated with sales and marketing for new installations; prepared data for migration.

Senior IT Support Technician / QA Tester at Simple Retail

April 1, 2011 - October 1, 2023

Supervised support staff to ensure performance standards and maintain high levels of customer satisfaction; promptly resolved issues raised in ServiceNow. Handled escalations from junior support staff and customer complaints. Conducted QA testing and supported software deployments and customer service.