Overseeing the entire QA function for project- and product-based initiatives, supervising 20+ manual testers, defining QA standards, and aligning testing with business objectives to ensure on-time, high-quality releases. Mentors QA leads and engineers and collaborates with stakeholders to set quality metrics and release readiness criteria.

QA Lead at Hallmark Global Technologies

June 1, 2022 - June 1, 2025

Led a team of 20 manual QA testers, defined testing requirements, and created comprehensive test plans with product managers, developers, and business analysts. Improved test case design, defect reporting, and resolution tracking using Mantis; conducted status meetings and produced detailed testing reports. Implemented process improvements achieving 100% reduction in defect leakage and 100% improvement in testing efficiency.

Software Test Engineer at Hallmark Global Technologies

August 1, 2018 - May 1, 2022

Created and executed test cases to validate functionality, performance, and user experience. Reported defects clearly for quick resolution; participated in peer reviews to improve coverage and quality; delivered client demos, gathered requirements, and implemented feedback in QA processes.