Rishikesh M Kasi

Software Support Executive at EXL Private Limited, Kochi

Provided technical support to end-users via phone, email, and remote tools; diagnosed and resolved software-related issues; assisted HRMS/ERP product support, onboarding, troubleshooting, and configuration; collaborated with developers and QA teams to report bugs and track resolutions; conducted product training and knowledge-sharing sessions for new users and client staff; maintained logs, issue tickets, and documentation using ticketing systems; delivered excellent customer service, ensuring high user satisfaction and client retention.