Princess Marie Jurain Potot

Payments Analyst/Customer Service at RBP Marketing

Processed daily multi-currency transactions, ensured accuracy and timely settlements, addressed payment inquiries, and provided customer support. Generated reconciliation reports and escalated issues to Risk & Compliance as needed. Coordinated with providers and back-office teams to resolve discrepancies and optimize cash flow.

Secretary of COO at Royal Hermes Cargo and Logistics LLC

Provided executive administrative support to the COO, managed calendars and travel, coordinated meetings and logistics, and maintained confidential information; assisted with documentation and internal communications.

Customer Support Representative at Telus International Philippines

Proactively assisted partners with trip-related inquiries and policy education; delivered high-quality customer service and fostered loyalty.

Payments Analyst at Telus International Philippines

Processed daily multi-currency transactions; ensured accurate settlements; produced reports to support decision-making and client satisfaction.

Payments Processing Specialist at LaunchGood

Processed and verified incoming/outgoing payments; investigated discrepancies; ensured PCI-DSS/AML compliance; managed chargebacks and disputes; collaborated with cross-functional teams to ensure smooth payment experiences.

May 2022 - January 2024: Processed daily multi-currency transactions; settlements within thresholds; generated reconciliation reports; addressed inquiries and discrepancies; supported operational improvements.

Payments Analyst at TDH International

Processed daily multi-currency transactions; executed timely fund settlements; addressed payment inquiries; generated hourly and daily reconciliation reports; investigated discrepancies between providers and back-office operations; escalated to Risk and Compliance as needed.

Customer Service Representative at Telus International Philippines

Proactively assisted partners with trip-related inquiries; provided policy education and exceptional customer service; resolved customer issues maintaining high satisfaction.

Processed daily multi-currency transactions; performed reconciliation and discrepancy analysis to support accurate financial records.