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I am a resourceful and dedicated professional with 14 years of experience in customer service, administration, billing and technical support. I thrive in fast-paced environments where I manage multiple priorities and deliver exceptional service. I am highly skilled with digital tools and project coordination, and I pay strong attention to detail, especially in financial processes. I enjoy turning complex workflows into clear steps and helping teams stay aligned with client needs.…I am a resourceful and dedicated professional with 14 years of experience in customer service, administration, billing and technical support. I thrive in fast-paced environments where I manage multiple priorities and deliver exceptional service. I am highly skilled with digital tools and project coordination, and I pay strong attention to detail, especially in financial processes. I enjoy turning complex workflows into clear steps and helping teams stay aligned with client needs.

Maria Laporte

Studio Manager, Project Manager, Content Creator, +4

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I am a resourceful and dedicated professional with 14 years of experience in customer service, administration, billing and technical support. I thrive in fast-paced environments where I manage multiple priorities and deliver exceptional service. I am highly skilled with digital tools and project coordination, and I pay strong attention to detail, especially in financial processes. I enjoy turning complex workflows into clear steps and helping teams stay aligned with client needs.…I am a resourceful and dedicated professional with 14 years of experience in customer service, administration, billing and technical support. I thrive in fast-paced environments where I manage multiple priorities and deliver exceptional service. I am highly skilled with digital tools and project coordination, and I pay strong attention to detail, especially in financial processes. I enjoy turning complex workflows into clear steps and helping teams stay aligned with client needs.

Available to hire

I am a resourceful and dedicated professional with 14 years of experience in customer service, administration, billing and technical support. I thrive in fast-paced environments where I manage multiple priorities and deliver exceptional service.

I am highly skilled with digital tools and project coordination, and I pay strong attention to detail, especially in financial processes. I enjoy turning complex workflows into clear steps and helping teams stay aligned with client needs.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

Admin Support at Eastern Ontario Mushroom Producers

October 1, 2024 - Present

Provided administrative support including data entry, scheduling, logistics coordination, and coordinating supplier and customer communications. Maintained supplier records and company billing, processed orders and invoices, and prepared daily reports. Trained for new policies and processes and supported finance-related activities.

Team Manager (Tech Support) at Sykes Asia Inc.

May 1, 2014 - December 31, 2019

Managed a tech support team, coordinating scheduling and meetings with clients (US). Oversaw CRM usage, escalations, and performance reporting; ensured service level targets and training.

Fraud / Admin Analyst at J.P. Morgan Chase & Co.

January 1, 2020 - March 1, 2021

Handled fraud and administrative tasks, answered inquiries, processed transactions, and supported customer communications. Generated reports and assisted with internal processes and risk controls.

Customer Relations Officer I at Accenture - Enbridge Gas

November 1, 2021 - January 31, 2022

Handled inbound/outbound calls, emails, and chat for customer inquiries and escalations. Updated customer records, processed online orders, payments, returns, and refunds. Updated daily and monthly reports and supported training for new policies and processes.

Customer Relations Officer II at Teleperformance Inc

January 1, 2023 - October 1, 2024

Handled inbound/outbound calls, emails, and chat for customer inquiries and escalations; Updated customer records, processed online orders, payments, refunds and issue refunds; Performed troubleshooting and assisted with device setup and repair coordination; Maintained customer information with confidentiality and ensured high customer satisfaction.

at Accenture - Enbridge Gas

November 1, 2021 - January 1, 2022

Contract role supporting Enbridge Gas projects with customer service and administrative tasks.

Fraud / Admin Analyst at Chase & Co. Inc.

January 1, 2020 - March 1, 2021

Handled inbound/outbound calls, emails, and chat for customer inquiries; set up accounts; updated customer records; processed move-ins/move-outs; answered billing inquiries and processed payments; managed fraud-related inquiries and resolutions.