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I'm a German-speaking accounting and operations professional with over four years of experience supporting the DACH market. I specialize in accounting, AC invoice verification, Klärfall case resolution, sales operations, and delivering reliable customer service in remote settings. I've collaborated with leading German companies including Enpal, UPS, Amazon SDS, Zalando, and Gutcontact. I bring strong skills in SAP FI, Clearfile, Airtable, and digital workflows, backed by a highly organized and analytical approach to remote work.…I'm a German-speaking accounting and operations professional with over four years of experience supporting the DACH market. I specialize in accounting, AC invoice verification, Klärfall case resolution, sales operations, and delivering reliable customer service in remote settings. I've collaborated with leading German companies including Enpal, UPS, Amazon SDS, Zalando, and Gutcontact. I bring strong skills in SAP FI, Clearfile, Airtable, and digital workflows, backed by a highly organized and analytical approach to remote work.

Mariam Hafez Abdelfattah Ibrahim Hafez

Project Manager, Data Analyst, Content Creator, +2

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I'm a German-speaking accounting and operations professional with over four years of experience supporting the DACH market. I specialize in accounting, AC invoice verification, Klärfall case resolution, sales operations, and delivering reliable customer service in remote settings. I've collaborated with leading German companies including Enpal, UPS, Amazon SDS, Zalando, and Gutcontact. I bring strong skills in SAP FI, Clearfile, Airtable, and digital workflows, backed by a highly organized and analytical approach to remote work.…I'm a German-speaking accounting and operations professional with over four years of experience supporting the DACH market. I specialize in accounting, AC invoice verification, Klärfall case resolution, sales operations, and delivering reliable customer service in remote settings. I've collaborated with leading German companies including Enpal, UPS, Amazon SDS, Zalando, and Gutcontact. I bring strong skills in SAP FI, Clearfile, Airtable, and digital workflows, backed by a highly organized and analytical approach to remote work.

Available to hire

I’m a German-speaking accounting and operations professional with over four years of experience supporting the DACH market. I specialize in accounting, AC invoice verification, Klärfall case resolution, sales operations, and delivering reliable customer service in remote settings.

I’ve collaborated with leading German companies including Enpal, UPS, Amazon SDS, Zalando, and Gutcontact. I bring strong skills in SAP FI, Clearfile, Airtable, and digital workflows, backed by a highly organized and analytical approach to remote work.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

German

Advanced

English

Fluent

Arabic

Fluent

Work Experience

Accountant (Import & Export Invoices) at UPS

January 1, 2022 - Present

Processed and verified import invoices, calculated customs duties, VAT, fees, and additional charges; performed corrections, rebookings, and Excel reporting; coordinated with customs and finance teams.

Customer Service & Accounting Support at Amazon SDS

January 1, 2021 - January 1, 2022

Managed German customer inquiries regarding payments and refunds; resolved payment discrepancies and issued credits; improved communication and problem-solving skills.

German Customer Service at Zalando

January 1, 2019 - January 1, 2021

Supported customers with orders, payments, and returns; worked with multiple payment platforms (PayPal, credit cards); gained initial accounting exposure through payment verification.