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I am a detail-oriented International Business Management undergraduate with hands-on experience in retail banking, customer onboarding, and operational support. I thrive in structured, regulated, multicultural environments and excel in client service, data accuracy, cash handling, CRM systems, and compliance-driven processes. I am seeking an entry-level role in banking, fund administration, client services, or operations in Luxembourg.…I am a detail-oriented International Business Management undergraduate with hands-on experience in retail banking, customer onboarding, and operational support. I thrive in structured, regulated, multicultural environments and excel in client service, data accuracy, cash handling, CRM systems, and compliance-driven processes. I am seeking an entry-level role in banking, fund administration, client services, or operations in Luxembourg.

Onome Blessing Tunde

Data Analyst, Marketing Analyst, Project Manager, +2

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I am a detail-oriented International Business Management undergraduate with hands-on experience in retail banking, customer onboarding, and operational support. I thrive in structured, regulated, multicultural environments and excel in client service, data accuracy, cash handling, CRM systems, and compliance-driven processes. I am seeking an entry-level role in banking, fund administration, client services, or operations in Luxembourg.…I am a detail-oriented International Business Management undergraduate with hands-on experience in retail banking, customer onboarding, and operational support. I thrive in structured, regulated, multicultural environments and excel in client service, data accuracy, cash handling, CRM systems, and compliance-driven processes. I am seeking an entry-level role in banking, fund administration, client services, or operations in Luxembourg.

Available to hire

I am a detail-oriented International Business Management undergraduate with hands-on experience in retail banking, customer onboarding, and operational support.

I thrive in structured, regulated, multicultural environments and excel in client service, data accuracy, cash handling, CRM systems, and compliance-driven processes. I am seeking an entry-level role in banking, fund administration, client services, or operations in Luxembourg.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Beginner

Work Experience

Customer Onboarding Assistant at Batmaid

August 1, 2024 - Present

Supported onboarding by guiding customers through Batmaid’s digital booking platform and answering setup questions; provided prompt, friendly onboarding via phone or email; verified and input customer details into CRM to ensure accurate service delivery and follow-up; resolved common onboarding issues and escalated complex queries to ensure a positive first impression; monitored onboarding progress and confirmed reservation details with customers to reduce errors and cancellations; gathered early feedback to help improve onboarding experience and service quality.

Cashier at Access Bank PLC

January 1, 2021 - February 1, 2023

Handled cash transactions with precision; explained basic banking products to customers; provided excellent service by addressing inquiries and referring complex issues to appropriate staff; followed strict compliance and anti-fraud procedures; used teller systems and online platforms to process deposits, withdrawals, and balance inquiries; demonstrated strong communication and teamwork to support branch operations in an international environment.