Wiktoria Ekinci

Specialist in Immigration Core Support at EY Advantage Krupa sp.k.

Managed end-to-end operational workflows for international immigration projects, ensuring 100% adherence to deadlines and global professional standards. Acted as the primary point of contact for internal and external global stakeholders, providing high-level support and resolving complex issues with diplomatic tact. Identified gaps in existing workflows and implemented improvements that enhanced team productivity and service quality. Monitored KPIs and utilized Power BI to provide actionable insights, ensuring forward planning for upcoming high-pressure cycles. Designed and delivered training sessions to upskill team members on new systems and operational protocols.

Junior Specialist in Immigration Core Support at EY Doradztwo Podatkowe Krupa sp.k.

Directed time-sensitive business operations and coordinated multi-party documentation under rigid deadlines. Implemented and maintained QC procedures that eliminated errors in outgoing documentation, ensuring full compliance with internal policies. Evaluated operational data to guide the team's strategy and streamline administrative processes.