Available to hire
I am a versatile professional with experience in HR, customer operations, and office management. I value clear communication and excel at resolving challenges under pressure.
Currently I am seeking a role where I can contribute to operational efficiency and team success, leveraging cross-functional collaboration, process improvement, and reliable support across functions.
Experience Level
Language
Arabic
Fluent
English
Advanced
French
Advanced
Portuguese
Intermediate
Work Experience
Sales Agent at Infopro Digital Automotive
July 1, 2023 - PresentProvided frontline assistance by addressing inquiries and resolving issues; handled a high volume of requests while maintaining service quality; exceeded annual targets at 110%; promoted products and services to support commercial objectives; maintained accurate sales documentation to track performance and support reporting.
HR & GA Officer at Samsung Electronics Tunisia
September 1, 2022 - July 1, 2023Managed full-cycle recruitment, achieving a 25% reduction in time-to-hire; assisted with payroll and HR dashboards to ensure accurate employee data; implemented, monitored, and evaluated annual training programs; negotiated and optimized vendor contracts, reducing costs by €15K; managed business trips, meetings, and administrative logistics.
Office Manager at Akwel Automotive Tunisia
September 1, 2018 - July 1, 2022Coordinated daily office operations including scheduling and task delegation; conducted budget reviews, KPIs, and reporting to support management decisions; interpreted and communicated HR policies; assisted with staffing and onboarding activities, reducing time to productivity by 20% and improving new-hire satisfaction; created and monitored detailed budget reports, contributing to a 15% reduction in costs; supervised administrative teams to ensure compliance with company standards.
Insurance Agent at Henner Assurance & Prévoyance
September 1, 2013 - September 1, 2018Managed complex international client portfolios including OECD and ADB; checked processes to cover, decline or request additional documents to re-evaluate; assisted customers with insurance-related complaints, policy information and claims; ensured full adherence to internal guidelines, procedures, and compliance standards; collaborated with internal teams to resolve complex cases when needed.
English Language Teacher at ETM Training Center
August 1, 2011 - August 1, 2013Delivered structured lessons to develop students’ language skills; managed classroom behavior and applied discipline strategies; enhanced lessons using multimedia tools to increase engagement; evaluated assignments and provided individualized feedback; offered one-on-one tutoring to students requiring additional support.
Executive Assistant at Mitsubishi Motors Tunisia
November 1, 2007 - July 1, 2011Managed executive schedules, travel arrangements, and business meetings; prepared meeting agendas and recorded minutes with accuracy; coordinated travel logistics including flights, accommodation, and transport; supported HR by maintaining employee files and documentation; conducted inventory checks to monitor supplies and manage procurement needs; oversaw daily office operations and organized corporate events such as team building activities and celebrations.
Education
Master Degree at Faculté des Sciences Humaines de Tunis (FSHT)
January 11, 2030 - January 1, 2011Bachelor Degree at Institut Supérieur des Langues de Tunis (ISLT)
January 11, 2030 - January 1, 2008Qualifications
Industry Experience
Education, Professional Services, Manufacturing, Retail, Software & Internet, Transportation & Logistics
Experience Level
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