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I'm a multifaceted professional with 3+ years of experience in appointment setting, customer service, logistics, and digital content creation. I excel at lead qualification, CRM documentation, and KPI-driven performance, while also bringing creativity through social media campaigns, published writing, and digital marketing strategies. My background in healthcare and international trade has trained me to adapt quickly, communicate with empathy, and stay organized in fast-paced environments. I am fluent in English and Amharic and thrive in both local and remote settings, delivering reliable data management and collaborative execution.…I'm a multifaceted professional with 3+ years of experience in appointment setting, customer service, logistics, and digital content creation. I excel at lead qualification, CRM documentation, and KPI-driven performance, while also bringing creativity through social media campaigns, published writing, and digital marketing strategies. My background in healthcare and international trade has trained me to adapt quickly, communicate with empathy, and stay organized in fast-paced environments. I am fluent in English and Amharic and thrive in both local and remote settings, delivering reliable data management and collaborative execution.

Melat Moges

Writer, Content Creator, Graphic Designer, +4

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I'm a multifaceted professional with 3+ years of experience in appointment setting, customer service, logistics, and digital content creation. I excel at lead qualification, CRM documentation, and KPI-driven performance, while also bringing creativity through social media campaigns, published writing, and digital marketing strategies. My background in healthcare and international trade has trained me to adapt quickly, communicate with empathy, and stay organized in fast-paced environments. I am fluent in English and Amharic and thrive in both local and remote settings, delivering reliable data management and collaborative execution.…I'm a multifaceted professional with 3+ years of experience in appointment setting, customer service, logistics, and digital content creation. I excel at lead qualification, CRM documentation, and KPI-driven performance, while also bringing creativity through social media campaigns, published writing, and digital marketing strategies. My background in healthcare and international trade has trained me to adapt quickly, communicate with empathy, and stay organized in fast-paced environments. I am fluent in English and Amharic and thrive in both local and remote settings, delivering reliable data management and collaborative execution.

Available to hire

I’m a multifaceted professional with 3+ years of experience in appointment setting, customer service, logistics, and digital content creation. I excel at lead qualification, CRM documentation, and KPI-driven performance, while also bringing creativity through social media campaigns, published writing, and digital marketing strategies.

My background in healthcare and international trade has trained me to adapt quickly, communicate with empathy, and stay organized in fast-paced environments. I am fluent in English and Amharic and thrive in both local and remote settings, delivering reliable data management and collaborative execution.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Amharic

Fluent

English

Fluent

Italian

Advanced

Work Experience

Appointment Setter at Deserts Digital OU

January 1, 2026 - Present

Conduct outbound calls and follow-ups to qualify leads. Schedule appointments and maintain accurate CRM notes. Collaborate with team members to refine call outcome documentation and improve efficiency.

Customer Service & Appointment Setter at Noble Dental Clinic

February 1, 2021 - July 1, 2022

Managed inbound patient inquiries and scheduled appointments across phone, email, and SMS. Conducted outbound follow-ups, offering new services and premium deals to build loyalty. Qualified patients by assessing readiness and needs, ensuring accurate scheduling and reduced cancellations. Consistently met daily booking targets while maintaining detailed records in clinic systems.

Logistics & Documentation Officer at Dagem Tadesse Foreign Trade Agent

August 1, 2022 - April 1, 2023

Prepared samples and documentation to support smooth logistics management. Coordinated client communication and documentation for international trade. Ensured compliance and accuracy in records, supporting smooth business operations.

Content Creator at Freelance (Part-time, Remote)

May 1, 2021 - Present

Created digital campaigns and content for small businesses, leveraging SEO and social media. Published author on Amazon, demonstrating creativity and persistence. Developed strategies to grow online presence & connect with audiences across platforms. Produced engaging social media content through writing, photography, and visual storytelling.

Data Entry Clerk at Creative Association Organization

August 1, 2022 - April 1, 2023

Entered and maintained precise records to support project reporting and compliance. Verified data accuracy, corrected inconsistencies, and ensured timely updates across systems. Assisted in preparing reports and summaries for management, improving transparency and decision-making. Collaborated with cross-functional teams to streamline documentation processes and enhance efficiency.

Home Care Nurse at N/A

February 1, 2020 - January 1, 2021

Delivered empathetic client care and documented patient progress. Built trust through clear communication and consistent support. Identified early signs & symptoms to support patient health and safety. Provided compassionate patient care, monitored vital signs, and assisted with medical management.