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I am an experienced executive assistant and senior administrator with a strong track record supporting C-suite and senior leadership across defence, government, and professional services. I excel at managing complex calendars, coordinating stakeholder engagement, and driving process improvements that enable leaders to focus on strategic priorities. I am known for my calm, proactive approach, mentoring colleagues, and delivering high-quality reporting and dashboards that inform decision-making. I thrive in fast-paced environments, value confidentiality and collaboration, and am passionate about enabling teams to perform at their best. I bring a resilient, solution-focused mindset, a commitment to wellbeing and staff development, and a proven ability to deliver results across multi-disciplinary teams and large-scale programs.…I am an experienced executive assistant and senior administrator with a strong track record supporting C-suite and senior leadership across defence, government, and professional services. I excel at managing complex calendars, coordinating stakeholder engagement, and driving process improvements that enable leaders to focus on strategic priorities. I am known for my calm, proactive approach, mentoring colleagues, and delivering high-quality reporting and dashboards that inform decision-making. I thrive in fast-paced environments, value confidentiality and collaboration, and am passionate about enabling teams to perform at their best. I bring a resilient, solution-focused mindset, a commitment to wellbeing and staff development, and a proven ability to deliver results across multi-disciplinary teams and large-scale programs.

Susan Ford

Project Manager, Executive Producer, Content Producer, +2

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I am an experienced executive assistant and senior administrator with a strong track record supporting C-suite and senior leadership across defence, government, and professional services. I excel at managing complex calendars, coordinating stakeholder engagement, and driving process improvements that enable leaders to focus on strategic priorities. I am known for my calm, proactive approach, mentoring colleagues, and delivering high-quality reporting and dashboards that inform decision-making. I thrive in fast-paced environments, value confidentiality and collaboration, and am passionate about enabling teams to perform at their best. I bring a resilient, solution-focused mindset, a commitment to wellbeing and staff development, and a proven ability to deliver results across multi-disciplinary teams and large-scale programs.…I am an experienced executive assistant and senior administrator with a strong track record supporting C-suite and senior leadership across defence, government, and professional services. I excel at managing complex calendars, coordinating stakeholder engagement, and driving process improvements that enable leaders to focus on strategic priorities. I am known for my calm, proactive approach, mentoring colleagues, and delivering high-quality reporting and dashboards that inform decision-making. I thrive in fast-paced environments, value confidentiality and collaboration, and am passionate about enabling teams to perform at their best. I bring a resilient, solution-focused mindset, a commitment to wellbeing and staff development, and a proven ability to deliver results across multi-disciplinary teams and large-scale programs.

Available to hire

I am an experienced executive assistant and senior administrator with a strong track record supporting C-suite and senior leadership across defence, government, and professional services. I excel at managing complex calendars, coordinating stakeholder engagement, and driving process improvements that enable leaders to focus on strategic priorities. I am known for my calm, proactive approach, mentoring colleagues, and delivering high-quality reporting and dashboards that inform decision-making.

I thrive in fast-paced environments, value confidentiality and collaboration, and am passionate about enabling teams to perform at their best. I bring a resilient, solution-focused mindset, a commitment to wellbeing and staff development, and a proven ability to deliver results across multi-disciplinary teams and large-scale programs.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Defence Information Security Executive Assistant & Business Administration Specialist at NZ Defence Force

January 1, 2023 - Present

Provided high-level executive support to the Chief Information Security Officer (CISO) and the Defence Information Security (DIS) leadership team; Coordinated complex meeting schedules, preparation of agendas, minute taking, and action tracking; Stakeholder engagement with internal and external teams; Maintained and enhanced policies, processes, plans, and reporting frameworks for OCISO; Implemented status reports and dashboards for senior management; Supported development of strategic plans, reports and business cases; Managed key documentation in line with NZDF policies and NZ legislative requirements; Project coordination and scheduling; Oversaw cost centre budgets; Advocated for team wellbeing and managed onboarding/offboarding and document control.

Defence Digital Group Senior Business Administrator at NZ Defence Force

January 1, 2022 - December 31, 2023

Led a team of five, managing workflow, mentoring new hires, and ensuring service excellence; Mentored staff and facilitated knowledge sharing; Oversaw reception, event planning and security protocols; Served as key liaison for contractors and external partners; Provided leadership updates on team performance, opportunities for recognition, and operational risks.

Business Administrator at Wellington Water Ltd

January 1, 2022 - December 31, 2022

Provided admin, project support and finance coordination to the Network Engineering Manager and broader delivery group; Managed CAPEX/OPEX tracking; Secretariat for Post Event Response Team; Acted as a knowledge resource for process and finance guidance; Organized events involving over 100 attendees.

Administrator/Secretary at Royal College of General Practitioners

January 1, 2021 - December 31, 2022

Delivered secretariat support for education committees; Assisted with curriculum updates and team coordination; General administrative oversight of the Learning team; Supported COVID protocol implementation and ensured exam compliance.

Business Support Administrator at NZ Defence Force – Defence Digital Group

January 1, 2018 - December 31, 2021

Provided comprehensive admin support to senior teams including onboarding, facilities, purchasing, and recruitment coordination; Designed and implemented process maps and SOPs; Mentored new staff and regularly reported team developments and challenges to senior leadership; Provided reception service and maintained information databases; Experience in recruiting staff from interview to onboarding/offboarding.

Business Administrator at NZ Defence Force – People Capability Portfolio

January 1, 2016 - December 31, 2018

Supported the Director of Career and Talent Management with senior and specialist appointment boards; Coordinated dashboards, diaries and reporting; Delivered onboarding and HR support across the organisation.

Customer Services at SmartPayroll

January 1, 2014 - December 31, 2016

Managed client payroll.setup, data entry and communication with banks and the IRD; Experienced with CRM; Delivered excellent customer service through timely follow-ups and resolution of queries.