Available to hire
Hi, I’m Judith Céspedes Matos, a customer service specialist based in Gzira, Malta. I excel at helping players and customers through chat and email, delivering accurate solutions and maintaining a respectful, efficient service on gaming platforms.
I bring strong interpersonal, negotiation and mediation skills, and I’ve developed and implemented new service strategies to boost customer satisfaction. I love collaborating with teams to identify issues early and drive continuous improvement.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Intermediate
Work Experience
Advisor, Customer Support at LeoVegas
April 1, 2023 - PresentProviding customer support via chat and email; resolving issues and questions with accurate processes; verifying documents for KYC; detecting potential concerns; maintaining a healthy interaction; providing feedback and reports to inform service improvements.
Sales Agent (Spanish Team) at FXORO
September 1, 2022 - April 30, 2023Close sales deals over the phone; maintain customer relationships; inform about products; understand customer requirements; process orders.
Customer Support VIP Specialist (Latam) at Genesis Global
January 1, 2022 - June 30, 2022Close sales deals over the phone; maintain customer relationships; inform about products; answer questions; take and process orders.
Sales Representative at Capital Solutions (Malta)
July 1, 2021 - January 31, 2022Close sales deals over the phone; manage a team; help open Latino-America market; interview and train agents to improve sales and reach team goals.
Teacher (Kindergarten/Pre-school) Internship at Netwark School
February 1, 2021 - May 31, 2021Assist teachers; supervise children; organize activities and games; observe child development; support English language development.
Sales and Customer Service Representative at Transcom Worldwide
July 1, 2015 - February 28, 2021Close sales deals; maintain customer relationships; contribute to business growth by developing customer base and providing service.
Sales and Customer Service Representative at Unisono
April 1, 2015 - June 30, 2015Close sales deals; maintain customer relationships; provide support to customers.
Telephone Interviewer at Stiga S.L.
September 1, 2014 - March 31, 2015Persuade respondents to participate in telephone surveys; read questions accurately; record responses; deal with complaints.
Administrator Assistant at Asesoria J.M.G. Vectigal
June 1, 2014 - September 30, 2014Provide clerical support; coordinate daily administrative activities; maintain internal databases; file management and reporting.
Sales Representative at AVON
January 1, 2014 - November 30, 2016Deliver and collect brochures; enter customer orders; distribute products; develop social skills through customer interaction.
Education
Teaching Training for Infant Education - Teacher of pre-school/Kindergarten at Alfonso X El Sabio University
January 1, 2019 - December 31, 2021Superior Grade in Infant Education at Escuela Politecnica Giner
January 1, 2017 - December 31, 2018Medium Grade in Business Management at Escuela Politecnica Giner
January 1, 2012 - December 31, 2014Educación Secundaria Obligatoria (ESO) at IES Parque Aluche
January 1, 2008 - December 31, 2012Qualifications
Full European Driving License (Type B)
January 11, 2030 - January 16, 2026Industry Experience
Gaming, Education, Professional Services, Software & Internet
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
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