Hi, I’m William So—a university graduate with a foundation in computer science and a passion for people-driven roles. I bring strong problem-solving abilities, customer engagement skills, and a collaborative mindset to everything I do, whether I’m helping a customer pick the right solution or mentoring teammates. I’m comfortable in fast-paced settings and enjoy turning challenges into memorable experiences for others. I’m excited to apply my technical background and people skills in a dynamic environment that values inclusivity, creativity, and continuous learning. I thrive on teamwork, clear communication, and delivering results while growing alongside the people I work with.

William So

Hi, I’m William So—a university graduate with a foundation in computer science and a passion for people-driven roles. I bring strong problem-solving abilities, customer engagement skills, and a collaborative mindset to everything I do, whether I’m helping a customer pick the right solution or mentoring teammates. I’m comfortable in fast-paced settings and enjoy turning challenges into memorable experiences for others. I’m excited to apply my technical background and people skills in a dynamic environment that values inclusivity, creativity, and continuous learning. I thrive on teamwork, clear communication, and delivering results while growing alongside the people I work with.

Available to hire

Hi, I’m William So—a university graduate with a foundation in computer science and a passion for people-driven roles. I bring strong problem-solving abilities, customer engagement skills, and a collaborative mindset to everything I do, whether I’m helping a customer pick the right solution or mentoring teammates. I’m comfortable in fast-paced settings and enjoy turning challenges into memorable experiences for others.

I’m excited to apply my technical background and people skills in a dynamic environment that values inclusivity, creativity, and continuous learning. I thrive on teamwork, clear communication, and delivering results while growing alongside the people I work with.

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Experience Level

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Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Intermediate
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Work Experience

Game Master at Trapped Escape Room
August 1, 2024 - Present
Delivering immersive, high-energy customer experiences, praised in numerous 5-star reviews. Monitoring technical systems including building-wide CCTV network, multi-channel radio comms, and time-sensitive audio control. Responsible for upkeep, maintenance, and repair for all puzzle rooms to ensure integrity and playability of equipment.
Wireless Sales Associate at OSL Retail Services
April 1, 2022 - August 1, 2024
Consistently ranked in the top 10 for activations across Ottawa's highest-performing stores. Specialized in multi-carrier mobility sales (Bell, Rogers, Telus, Freedom), tailoring solutions to meet diverse customer needs. Built long-term client loyalty through expert product knowledge and trust-based, consultative sales approach.
Warehouse Associate at Hit Point Press
August 1, 2021 - March 1, 2022
Fulfilled orders and managed inventory for prominent TTRPG product lines, including The Deck of Many and The Griffon’s Saddlebag. Ensured product quality, coordinated package assembly, and operated e-commerce and warehouse systems in a fast-paced environment.
Census Enumer ator at Statistics Canada
June 1, 2021 - July 1, 2021
Gathered census data across multiple collection zones with exceptional completion rate. Applied tactful communication techniques in-person and over the phone to secure participation from hard-to-reach residents.
Teaching Assistant at Carleton University
January 1, 2019 - June 1, 2019
Supported instruction of university courses by grading assignments, proctoring examinations, and providing one-on-one student support. Delivered course material in tutorial lectures in coordination with faculty.
Teaching Assistant at Carleton University
September 1, 2019 - April 1, 2020
Supported instruction of university courses by grading assignments, proctoring examinations, and providing one-on-one student support. Delivered course material in tutorial lectures in coordination with faculty.

Education

Bachelor of Computer Science at Carleton University
September 1, 2017 - December 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Telecommunications, Education, Media & Entertainment, Gaming