Pricing accuracy across retail systems; maintain data integrity and resolve pricing, stock, and system discrepancies. Respond to internal enquiries related to pricing, stock, and system updates. Collaborate with store and support teams in a fast-paced retail environment. Demonstrate strong attention to detail and adherence to procedures. Contribute to positive customer experiences through accurate and timely administrative support.

Social Media Manager at The Warehouse Group - Royal Oak

April 1, 2022 - Present

Managed social media strategies and campaigns for The Warehouse Group, enhancing brand engagement and community interaction.

Marketing Specialist at The Warehouse Group - Royal Oak

January 1, 2021 - December 1, 2021

Executed marketing initiatives and worked on cross-functional teams to improve customer outreach and drive sales.

Marketing Assistant at University of Colombo - Sri Lanka

January 1, 2019 - December 1, 2019

Assisted in marketing efforts and provided support in event coordination and promotional activities.

Senior Public Relations Executive / Head of Media Relations at Hard Talk (Pvt) Ltd

August 1, 2018 - July 1, 2024

Responded to client and internal enquiries, ensuring timely, professional, and accurate communication. Provided administrative and operational support across multiple client accounts. Supported sales and account management through client servicing, documentation, and coordination. Processed requests, maintained records, prepared reports, and managed databases. Coordinated with third-party service providers, suppliers, and logistics partners. Managed schedules, deadlines, and competing priorities without compromising quality. Built and maintained strong client relationships through consistent service and support. Led and supported team members, promoting collaboration and high service standards.

Head of Marketing & Coordination at CEMS Global

December 1, 2011 - July 1, 2018

Managed administrative coordination for large-scale international trade exhibitions. Handled customer, exhibitor, and supplier enquiries via phone and email. Supported sales activities including client onboarding, documentation, and follow-ups. Coordinated freight, transport, and supplier logistics for exhibitions and events. Maintained accurate records, schedules, and operational documentation.