Controlled daily ledger inputs and completed monthly general ledger closing. Administered accounting policies and procedures in line with GAAP and SEC requirements. Prepared accurate quarterly and annual statements and supported preparation of annual audited financial statements. Worked with internal departments to solve complex accounting issues and performed variance analysis comparing actual results to forecasts. Ensured compliance with internal controls over the close process each month. Used internal financial software to improve the accounting timeliness, accuracy, and effectiveness of reporting.

Customer experience officer at Abyssinia Bank

January 1, 2022 - January 1, 2026

Managed customer inquiries and resolved issues to maintain high levels of satisfaction and loyalty. Used Freshdesk/Helpdesk/Zendesk tools to handle and track customer requests. Ensured compliance with banking regulations and internal policies. Built new customer relationships through proactive outreach and service excellence. Managed resources and analyzed branch performance to deliver consistent service, while maintaining clear communication with customers regarding inquiries and service requests.