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I'm Tiffany Lay, a Client Accounts and Customer Service professional with over 10 years’ experience across corporate and high-volume environments. I excel at managing accounts receivable portfolios, resolving complex billing and payment issues, and delivering a high-quality customer experience, while collaborating effectively with internal and external stakeholders to support business growth.…

Tiffany Lay

Content Creator, Content Designer, Copywriter, +2

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I'm Tiffany Lay, a Client Accounts and Customer Service professional with over 10 years’ experience across corporate and high-volume environments. I excel at managing accounts receivable portfolios, resolving complex billing and payment issues, and delivering a high-quality customer experience, while collaborating effectively with internal and external stakeholders to support business growth.…

Available to hire

I’m Tiffany Lay, a Client Accounts and Customer Service professional with over 10 years’ experience across corporate and high-volume environments.

I excel at managing accounts receivable portfolios, resolving complex billing and payment issues, and delivering a high-quality customer experience, while collaborating effectively with internal and external stakeholders to support business growth.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Chinese

Fluent

Work Experience

Client Accounts Receivable Specialist II at Trevipay

September 1, 2021 - November 1, 2025

Frontline support for day-to-day internal and external stakeholder inquiries; manages client accounts receivable portfolios; monitors accounts to facilitate timely payments; investigates payment discrepancies; coordinates with Cash Management to ensure accurate application of payments; collaborates with internal teams to support timely collections; maintains financial records; participates in client calls for prospects; handles chargeback research and resolves billing issues within SLA; supports growth programs with the Customer Success Manager.

Customer Advisor at Bupa | Health & Care

December 1, 2017 - September 1, 2021

Answering high-volume calls; processing payments using electronic POS, issuing refunds and policy-related transactions; responding to emails; handling administrative duties including receipts and statements; advising members and providers on policy coverage; handling sensitive information in compliance with privacy regulations; adhering to policies and procedures.

Shift Supervisor at Gloria Jean’s Coffees

June 1, 2016 - December 1, 2017

Greeted customers, communicated promotions, set up displays; maximized sales through cross-selling; assisted customers with selections; managed orders and cash/eftpos; resolved customer issues and ensured consistent, high-quality service; promoted to shift supervisor after probation.

Crew Trainer at McDonald’s Australia (Delahey)

May 1, 2010 - June 1, 2016

Maintained high standards of customer service in a fast-paced environment; operated POS for orders; trained new crew, ensured adherence to procedures; resolved customer complaints; supported store operations.