Isabel Janetzki
I am a highly analytical and detail-driven Workforce & Business Intelligence professional with deep experience across banking, lending, insurance, and call centre operations.
About
I am a highly analytical and detail-driven Workforce & Business Intelligence professional with deep experience across banking, lending, insurance, and call centre operations. I specialise in transforming complex, multisource data into clean, scalable datasets, automated workflows, and intuitive reporting solutions that drive confident decision-making. I genuinely enjoy the craft of building well-structured databases and tables—there’s a real sense of satisfaction in stepping back from a completed piece of work where the automation runs smoothly, the logic is sound, and everything is organised exactly as it should be.
With a background spanning BI development, workforce scheduling, call analytics, and frontline operations, I bring a rare blend of technical capability, operational understanding, and stakeholder communication. I’m skilled in SQL, Tableau, ETL processes, data modelling, and workforce management systems, with a proven ability to design efficient processes, optimise performance, and deliver insights that support strategic and day-to-day business outcomes.
- 13 years' experience
- Joined January 2026
Industry experience
- Financial Services
- Professional Services
- Software & Internet
- Healthcare
- Education
Work experience· 8 roles
Forecasting & capacity planning; schedule creation & optimization; real-time adherence monitoring; data analysis & reporting; stakeholder collaboration; system administration; and continuous process improvement to reduce overtime and improve SLA compliance.
Expanded BI capabilities from single-source analytics to multi-system integration; rebuilt and refactored databases during the ANZ merger transition to ensure data integrity; designed and delivered key reporting solutions (Second-Level Support Reporting Suite, Lending Retention Dashboard, Digital Interaction Reporting Suite, Identification Form Analysis Report); partnered with stakeholders to validate calculations and ensure dashboards met business needs; built ETL/data tables and embedded calculations to prevent data loss; developed interactive Tableau dashboards for long-term usability.
Developed a call analytics database with 300+ categories across Banking, Lending, and Insurance; validated categories; cross-team collaboration with insurance teams; transformed raw analytics into actionable insights; produced manual reports and Tableau dashboards; ensured alignment with stakeholders.
Education
Certifications and awards· 8
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