I am a highly analytical and detail-driven Workforce & Business Intelligence professional with deep experience across banking, lending, insurance, and call centre operations. I specialise in transforming complex, multisource data into clean, scalable datasets, automated workflows, and intuitive reporting solutions that drive confident decision-making. I genuinely enjoy the craft of building well-structured databases and tables—there’s a real sense of satisfaction in stepping back from a completed piece of work where the automation runs smoothly, the logic is sound, and everything is organised exactly as it should be. With a background spanning BI development, workforce scheduling, call analytics, and frontline operations, I bring a rare blend of technical capability, operational understanding, and stakeholder communication. I’m skilled in SQL, Tableau, ETL processes, data modelling, and workforce management systems, with a proven ability to design efficient processes, optimise performance, and deliver insights that support strategic and day-to-day business outcomes.…I am a highly analytical and detail-driven Workforce & Business Intelligence professional with deep experience across banking, lending, insurance, and call centre operations. I specialise in transforming complex, multisource data into clean, scalable datasets, automated workflows, and intuitive reporting solutions that drive confident decision-making. I genuinely enjoy the craft of building well-structured databases and tables—there’s a real sense of satisfaction in stepping back from a completed piece of work where the automation runs smoothly, the logic is sound, and everything is organised exactly as it should be. With a background spanning BI development, workforce scheduling, call analytics, and frontline operations, I bring a rare blend of technical capability, operational understanding, and stakeholder communication. I’m skilled in SQL, Tableau, ETL processes, data modelling, and workforce management systems, with a proven ability to design efficient processes, optimise performance, and deliver insights that support strategic and day-to-day business outcomes.WWWW…