Hi, I’m Sheena Marie Estoque, a proactive digital marketing assistant with a background spanning education, customer service, and technical support. I thrive in fast-paced online environments and enjoy turning ideas into organized, high-quality outputs while keeping stakeholders aligned and informed. I’m passionate about building and maintaining strong online presences, streamlining workflows, and delivering results that help brands grow. I’m comfortable managing multiple projects, creating engaging content, and adapting quickly to new tools and platforms. I value clear communication, accuracy in documentation, and collaborative problem solving to optimize operations and marketing outcomes.

Sheena Marie Billones Estoque

Hi, I’m Sheena Marie Estoque, a proactive digital marketing assistant with a background spanning education, customer service, and technical support. I thrive in fast-paced online environments and enjoy turning ideas into organized, high-quality outputs while keeping stakeholders aligned and informed. I’m passionate about building and maintaining strong online presences, streamlining workflows, and delivering results that help brands grow. I’m comfortable managing multiple projects, creating engaging content, and adapting quickly to new tools and platforms. I value clear communication, accuracy in documentation, and collaborative problem solving to optimize operations and marketing outcomes.

Available to hire

Hi, I’m Sheena Marie Estoque, a proactive digital marketing assistant with a background spanning education, customer service, and technical support. I thrive in fast-paced online environments and enjoy turning ideas into organized, high-quality outputs while keeping stakeholders aligned and informed. I’m passionate about building and maintaining strong online presences, streamlining workflows, and delivering results that help brands grow.

I’m comfortable managing multiple projects, creating engaging content, and adapting quickly to new tools and platforms. I value clear communication, accuracy in documentation, and collaborative problem solving to optimize operations and marketing outcomes.

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Language

English
Fluent

Work Experience

Technical Support Representative (Epson Printers) at STI Marikina
January 1, 2017 - December 31, 2018
Provided technical troubleshooting via phone and chat, assisted customers with detailed, accurate, and clear instructions, documented cases, and maintained high customer satisfaction ratings.
Technical Support Representative (Epson Printers) at STI Marikina
January 1, 2019 - December 31, 2020
Provided technical troubleshooting via phone and chat, documented cases, and maintained high customer satisfaction ratings.
Customer Service Representative at Wyndham Hotels
January 1, 2020 - December 31, 2022
Delivered excellent customer service to hotel guests worldwide, handled reservations and inquiries with professionalism, strengthened communication and CRM handling, and multitasked across tasks.
Senior High School & Junior High School Teacher at Saint Francis of Assisi College
January 1, 2017 - December 31, 2018
Developed instructional materials and handled multiple classes with strong organizational skills. Managed records, student data, and communication channels efficiently. Facilitated activities requiring creativity, planning, and digital presentation.
Technical Support Representative at STI Marikina (Epson Printers)
January 1, 2019 - December 31, 2020
Provided technical troubleshooting via phone and chat. Assisted customers with detailed, accurate, and clear instructions. Documented cases and maintained high customer satisfaction ratings.

Education

Bachelor of Secondary Education, Major in Filipino at Lyceum of Aparri
January 1, 2014 - December 31, 2017
Bachelor of Administrative Management, Major in Administrative Management at Lyceum of Aparri
January 1, 2023 - January 16, 2026
Bachelor of Secondary Education, Major in Filipino at Lyceum of Aparri
January 1, 2014 - January 1, 2017
Major in Administrative Management at Lyceum of Aparri
January 1, 2023 - January 16, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Education, Professional Services, Travel & Hospitality, Software & Internet, Retail