Resolving customer issues efficiently and accurately; providing concise, empathetic, and professional responses; maintaining strong product knowledge; handling various complex inquiries; using Zendesk and other support platforms.

CUSTOMER SERVICE (reputation team) at Miss to Mrs Box

October 1, 2021 - July 1, 2023

Corresponded with clients on orders; responded to negative reviews; resolved unpleasant situations with customer orders; produced reports in tables; used company programs.

SALES/CONTENT MANAGER at English Club Corp.

April 1, 2019 - April 1, 2020

Conducted market research and prospecting for potential clients; built long-term relationships; managed content; engaged in business negotiations.

FEA MANAGER at English Club TV

July 1, 2018 - November 1, 2021

Managed foreign exchange activities; responsible for closing deals, searching for potential clients, negotiating with foreign partners, handling paperwork and participating in exhibitions.

ENGLISH TEACHER at Big Ben English School

September 1, 2017 - July 1, 2018

Planning, preparing and delivering lessons; preparing teaching materials.

CALL-CENTER OPERATOR at PrivatBank

October 1, 2014 - February 1, 2015

Handling customer inquiries by phone and by email; researching required information; providing customers with product and service information; processing orders and applications.