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Hi, I'm Richard B. Plateros. I'm a Customer Support & Virtual Assistant professional with 10+ years of experience in BPO, lead generation, e-commerce store management, and administrative support. I thrive on delivering friendly, efficient email and live chat support, managing Amazon and Facebook Marketplace storefronts, and helping teams grow through coaching and training. I’m details-oriented, reliable, and comfortable handling multiple tasks in fast-paced environments.…Hi, I'm Richard B. Plateros. I'm a Customer Support & Virtual Assistant professional with 10+ years of experience in BPO, lead generation, e-commerce store management, and administrative support. I thrive on delivering friendly, efficient email and live chat support, managing Amazon and Facebook Marketplace storefronts, and helping teams grow through coaching and training. I’m details-oriented, reliable, and comfortable handling multiple tasks in fast-paced environments.

Richard B. Plateros

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Hi, I'm Richard B. Plateros. I'm a Customer Support & Virtual Assistant professional with 10+ years of experience in BPO, lead generation, e-commerce store management, and administrative support. I thrive on delivering friendly, efficient email and live chat support, managing Amazon and Facebook Marketplace storefronts, and helping teams grow through coaching and training. I’m details-oriented, reliable, and comfortable handling multiple tasks in fast-paced environments.…Hi, I'm Richard B. Plateros. I'm a Customer Support & Virtual Assistant professional with 10+ years of experience in BPO, lead generation, e-commerce store management, and administrative support. I thrive on delivering friendly, efficient email and live chat support, managing Amazon and Facebook Marketplace storefronts, and helping teams grow through coaching and training. I’m details-oriented, reliable, and comfortable handling multiple tasks in fast-paced environments.

Available to hire

Hi, I’m Richard B. Plateros. I’m a Customer Support & Virtual Assistant professional with 10+ years of experience in BPO, lead generation, e-commerce store management, and administrative support.

I thrive on delivering friendly, efficient email and live chat support, managing Amazon and Facebook Marketplace storefronts, and helping teams grow through coaching and training. I’m details-oriented, reliable, and comfortable handling multiple tasks in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Lead Generation Specialist at E&T Lead Generation Services

May 1, 2022 - June 30, 2023

Familiarized with and implemented advanced LinkedIn strategies, lead generation systems, and updated outreach methodologies. Engaged in targeted prospecting, data gathering, and campaign preparation. Demonstrated dependability, initiative, attention to detail, and strong ownership of tasks. Collaborated with team members, bringing leadership mindset and problem-solving skills to daily operations.

E-commerce Account Manager at Wealth Accelerators Global LLC

March 1, 2022 - February 28, 2023

Managed clients’ Amazon seller accounts and Facebook Shops. Conducted Facebook Marketplace listing, product uploads, and store management. Assisted in scaling and maintaining seller accounts through optimization and upkeep of storefront operations. Ensured smooth customer support, account monitoring, and issue resolution.

Account Expert at Awesome Outsourcing Davao

April 1, 2018 - September 30, 2021

Handled inbound chats and emails for orders, returns, account issues, billing, and cancellations. Maintained KPI targets: up to 3 chats simultaneously, AHT 6:04, CSAT/Stella 90%+, QA 90%+. Specialized in refunds, billing, account updates, and retention services. Ensured accuracy while following business policies and handling procedures. Maintained updated knowledge of products and services.

Amazon Third-Party Store Manager at AlohaLife Solutions LLC

October 1, 2015 - January 31, 2018

Managed Amazon store operations and led a team of 10 staff members. Trained new hires and developed listing guidelines. Handled product listings (piggyback & new), inventory, purchasing, and seller support reinstatement. Assisted customers with billing questions and product recommendations. Produced sales sheets and daily performance reports. Ensured accurate financial disposition for clients.

Virtual Assistant / CSR / Assistant Team Lead at SixEleven Global Services

October 1, 2011 - October 31, 2015

Provided administrative, secretarial, and marketing assistance. Led a team of 10 agents; supervised backend operations and order verification. Worked as outbound telemarketer and multi-channel CSR (chat, email, phone). Frontline support for eBay customers. Selected as part of an elite team for handling 12 brand queues. Built strong client relationships and consistently exceeded service standards.