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Hi, I’m Rahma Said, a multilingual Customer Success professional with a strong foundation in IT engineering, business management, client relationship leadership, and technical problem-solving. I have over 4 years of experience managing customer journeys, enhancing user adoption, onboarding clients, and building high-trust relationships. I enjoy bridging technical and business requirements, creating onboarding strategies, and contributing to customer retention and growth. I thrive in cross-functional teams and remote environments, coaching large groups, delivering tailored support, and turning data into actionable insights. I’m passionate about building lasting client relationships, optimizing service delivery, and helping product teams align with customer needs to drive success.…Hi, I’m Rahma Said, a multilingual Customer Success professional with a strong foundation in IT engineering, business management, client relationship leadership, and technical problem-solving. I have over 4 years of experience managing customer journeys, enhancing user adoption, onboarding clients, and building high-trust relationships. I enjoy bridging technical and business requirements, creating onboarding strategies, and contributing to customer retention and growth. I thrive in cross-functional teams and remote environments, coaching large groups, delivering tailored support, and turning data into actionable insights. I’m passionate about building lasting client relationships, optimizing service delivery, and helping product teams align with customer needs to drive success.

Rahma Said

Project Manager, Brand Strategist, Marketing Strategist, +2

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Hi, I’m Rahma Said, a multilingual Customer Success professional with a strong foundation in IT engineering, business management, client relationship leadership, and technical problem-solving. I have over 4 years of experience managing customer journeys, enhancing user adoption, onboarding clients, and building high-trust relationships. I enjoy bridging technical and business requirements, creating onboarding strategies, and contributing to customer retention and growth. I thrive in cross-functional teams and remote environments, coaching large groups, delivering tailored support, and turning data into actionable insights. I’m passionate about building lasting client relationships, optimizing service delivery, and helping product teams align with customer needs to drive success.…Hi, I’m Rahma Said, a multilingual Customer Success professional with a strong foundation in IT engineering, business management, client relationship leadership, and technical problem-solving. I have over 4 years of experience managing customer journeys, enhancing user adoption, onboarding clients, and building high-trust relationships. I enjoy bridging technical and business requirements, creating onboarding strategies, and contributing to customer retention and growth. I thrive in cross-functional teams and remote environments, coaching large groups, delivering tailored support, and turning data into actionable insights. I’m passionate about building lasting client relationships, optimizing service delivery, and helping product teams align with customer needs to drive success.

Available to hire

Hi, I’m Rahma Said, a multilingual Customer Success professional with a strong foundation in IT engineering, business management, client relationship leadership, and technical problem-solving. I have over 4 years of experience managing customer journeys, enhancing user adoption, onboarding clients, and building high-trust relationships. I enjoy bridging technical and business requirements, creating onboarding strategies, and contributing to customer retention and growth.

I thrive in cross-functional teams and remote environments, coaching large groups, delivering tailored support, and turning data into actionable insights. I’m passionate about building lasting client relationships, optimizing service delivery, and helping product teams align with customer needs to drive success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

French

Advanced

English

Advanced

Work Experience

Client Experience Specialist at Quebec Inc

July 1, 2023 - Present

Managed the full customer journey from onboarding through retention. Built strong client relationships by understanding needs and providing tailored support. Coordinated with product and technical teams to resolve issues and improve service delivery. Contributed to customer referral growth by improving the overall client experience.

Data Science Intern at Team Will Consulting

March 1, 2021 - August 1, 2021

Refined large data sets and engineered features to support analytics. Built predictive models, improving customer trust prediction accuracy by 80%. Collaborated with cross-functional teams to align technical outputs with client needs.

Independent Distributor / Team Leader at Networking Company (Remote)

February 1, 2021 - December 1, 2023

Led and coached a team of 200+ members, improving communication, collaboration, and performance. Delivered personalized support and guidance to customers and team members. Built long-term relationships by mentoring and advising on product use and business strategy. Provided regular training sessions, workshops, and effective onboarding for new members.

Data Science Intern at Data Era

August 1, 2020 - November 1, 2020

Conducted exploratory data analysis and data cleaning. Built machine learning models for customer segmentation and lifetime value prediction with high accuracy. Integrated models into a full-stack application using Flask and Angular interfaces.