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I'm Armin Alibegovic, a Customer Relations Specialist with a strong focus on customer success and delivering exceptional experiences. I enjoy building trust and lasting relationships by understanding customers' challenges and aligning them with practical strategies. In my roles across onboarding, support, and sales, I strive to turn complex problems into clear, actionable outcomes for customers and teams alike. I collaborate with cross-functional teammates to improve processes, drive adoption, and enable growth. I'm passionate about clear communication, proactive problem solving, and helping customers succeed while growing the business.…I'm Armin Alibegovic, a Customer Relations Specialist with a strong focus on customer success and delivering exceptional experiences. I enjoy building trust and lasting relationships by understanding customers' challenges and aligning them with practical strategies. In my roles across onboarding, support, and sales, I strive to turn complex problems into clear, actionable outcomes for customers and teams alike. I collaborate with cross-functional teammates to improve processes, drive adoption, and enable growth. I'm passionate about clear communication, proactive problem solving, and helping customers succeed while growing the business.

Armin Alibegovic

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I'm Armin Alibegovic, a Customer Relations Specialist with a strong focus on customer success and delivering exceptional experiences. I enjoy building trust and lasting relationships by understanding customers' challenges and aligning them with practical strategies. In my roles across onboarding, support, and sales, I strive to turn complex problems into clear, actionable outcomes for customers and teams alike. I collaborate with cross-functional teammates to improve processes, drive adoption, and enable growth. I'm passionate about clear communication, proactive problem solving, and helping customers succeed while growing the business.…I'm Armin Alibegovic, a Customer Relations Specialist with a strong focus on customer success and delivering exceptional experiences. I enjoy building trust and lasting relationships by understanding customers' challenges and aligning them with practical strategies. In my roles across onboarding, support, and sales, I strive to turn complex problems into clear, actionable outcomes for customers and teams alike. I collaborate with cross-functional teammates to improve processes, drive adoption, and enable growth. I'm passionate about clear communication, proactive problem solving, and helping customers succeed while growing the business.

Available to hire

I’m Armin Alibegovic, a Customer Relations Specialist with a strong focus on customer success and delivering exceptional experiences. I enjoy building trust and lasting relationships by understanding customers’ challenges and aligning them with practical strategies. In my roles across onboarding, support, and sales, I strive to turn complex problems into clear, actionable outcomes for customers and teams alike.

I collaborate with cross-functional teammates to improve processes, drive adoption, and enable growth. I’m passionate about clear communication, proactive problem solving, and helping customers succeed while growing the business.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

Croatian

Intermediate

Work Experience

Trust & Safety Associate at Accenture

October 1, 2024 - Present

Analysed and reviewed user profiles and text-based content; investigated, escalated, and resolved issues reported by users; collaborated with global teams to maintain platform safety and deliver high-quality user experiences.

Trainer at SIY Global

January 1, 2021 - Present

Taught mindfulness practices and emotional intelligence to leaders and teams; guided individuals to develop greater self-awareness and emotional regulation; supported leadership development and psychological safety.

Customer Service Specialist at Teleperformance

July 1, 2023 - September 30, 2024

Subject-matter expert delivering exceptional customer service by managing inquiries and resolving issues through multiple channels; collaborated with internal teams and utilized debugging skills to ensure a positive customer experience; CSAT 95%.

Customer Success Manager at JustCharge - EV SaaS

April 1, 2021 - March 31, 2023

Built and led a team of 6 CSMs supporting 100+ mid-market and enterprise accounts across Europe; developed scalable playbooks and onboarding templates; drove 124% Net Revenue Retention (NRR) and 95% gross renewal rate; reduced churn to 3.8% and directed €950k in expansion revenue through strategic QBRs and proactive adoption campaigns.

Sales Manager at 3M uhe Fair Trade Shop

April 1, 2017 - January 31, 2020

Managed relationships with suppliers, wholesalers, and customers; collaborated with 20+ suppliers to source high-quality products; grew business by 30% and achieved NRR of €700k.

Founder, Translator and Publisher at Institute Harmonia

October 1, 2016 - April 1, 2024

Founded and led translation and publishing initiatives, translating original texts while preserving tone and cultural context; managed editors and designers to deliver translated works to a wider audience.