Dovile Pociute

Founded and lead a new retail business in Oliva, Spain, focusing on handmade crafts, yarn, and beauty services. Built a secure in-store and online payments system using Square. Established partnerships with local artisans and suppliers and introduced crochet lessons to foster a creative community. Expanded offerings to include manicures and pedicures, and improved the shop's appeal as a craft hub.

Managed daily international import operations, coordinating with customers, hauliers, and customs teams to ensure smooth shipments. Prepared Turkey-UK/EU documentation, ensured regulatory compliance, scheduled and verified delivery bookings, and optimized customs clearance procedures. Maintained regular communication with Turkish counterparts using translation tools to facilitate seamless logistics. Resolved shipment issues with proactive problem solving and quick decision making.

Advised up to 50 businesses per month on Northern Ireland Protocol changes, resolving customs issues and providing expert guidance. Managed inbound/outbound customer communications, ensuring accurate information on customs declarations. Proactively identified and corrected application errors, improving customer success rates and satisfaction. Collaborated across campaigns to understand traders' pain points and promoted continuous learning.