Esha Mahesh Malpathak

UX Research Intern at Indian Institute of Event Management

Drove insight-to-action translation by collaborating with cross-functional teams, influencing process improvements and contributing to ~30% gains in operational efficiency. Led user research initiatives across large-scale events to understand attendee, client, and internal team workflows. Owned task analysis and journey mapping for registration, communication, and on-ground coordination systems, identifying critical pain points.