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Hi, I'm a customer service professional with a passion for helping people through chat and online support. I excel at understanding customer needs, providing tailored solutions, and turning interactions into positive outcomes. In my recent role at Virtual Support Heroes (BPO for Gubagoo), I helped train and fine-tune AI chatbots, collaborated with development teams to improve responses, and sought ways to enhance processes and service levels. I'm excited to bring my communication skills and problem-solving mindset to new opportunities.…Hi, I'm a customer service professional with a passion for helping people through chat and online support. I excel at understanding customer needs, providing tailored solutions, and turning interactions into positive outcomes. In my recent role at Virtual Support Heroes (BPO for Gubagoo), I helped train and fine-tune AI chatbots, collaborated with development teams to improve responses, and sought ways to enhance processes and service levels. I'm excited to bring my communication skills and problem-solving mindset to new opportunities.

user1427093

Voiceover Artist, Presenter, Content Creator, +2

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Hi, I'm a customer service professional with a passion for helping people through chat and online support. I excel at understanding customer needs, providing tailored solutions, and turning interactions into positive outcomes. In my recent role at Virtual Support Heroes (BPO for Gubagoo), I helped train and fine-tune AI chatbots, collaborated with development teams to improve responses, and sought ways to enhance processes and service levels. I'm excited to bring my communication skills and problem-solving mindset to new opportunities.…Hi, I'm a customer service professional with a passion for helping people through chat and online support. I excel at understanding customer needs, providing tailored solutions, and turning interactions into positive outcomes. In my recent role at Virtual Support Heroes (BPO for Gubagoo), I helped train and fine-tune AI chatbots, collaborated with development teams to improve responses, and sought ways to enhance processes and service levels. I'm excited to bring my communication skills and problem-solving mindset to new opportunities.

Available to hire

Hi, I’m a customer service professional with a passion for helping people through chat and online support. I excel at understanding customer needs, providing tailored solutions, and turning interactions into positive outcomes.

In my recent role at Virtual Support Heroes (BPO for Gubagoo), I helped train and fine-tune AI chatbots, collaborated with development teams to improve responses, and sought ways to enhance processes and service levels. I’m excited to bring my communication skills and problem-solving mindset to new opportunities.

Skills

ChatGPT

Canva

Capcut

Experience Level

ChatGPT

Expert

Canva

Expert

Capcut

Intermediate

Language

English

Fluent

Urdu

Advanced

Hindi

Advanced

Panjabi, Punjabi

Advanced

Work Experience

Chat Specialist/Web Greeter/Customer Service Representative at Virtual Support Heroes (BPO for Gubagoo)

June 2, 2019 - September 2, 2023

Provided exemplary customer service while contributing to lead generation and maintaining a strong online presence. Assessed and understood customer needs with open-ended inquiries, promptly addressing and resolving issues to customers' satisfaction. Supervised AI chatbot training and collaborated with the AI development team to fine-tune chatbot algorithms. Actively sought opportunities for process improvement and service enhancement.

Telesales Representative/Outbound Call Center Agent at Milvik Mobile Insurance (BIMA)

January 2, 2019 - June 2, 2019

Initiated outbound lead follow-ups, skillfully qualified leads, and promoted services. Consistently met or exceeded sales targets and collaborated across organizational levels to strategize and reach a diverse customer base.