Rexhina Dajti
Hi, I'm Rexhina Dajti, a customer service professional based in Tirana, Albania.
About
Hi, I’m Rexhina Dajti, a customer service professional based in Tirana, Albania. I have several years of experience working with Webhelp and Teleperformance, assisting customers with inquiries, troubleshooting issues, processing orders and returns, and providing product guidance to ensure a positive experience.
I hold a degree in Spanish Studies from the University of Tirana and speak English fluently. I enjoy collaborative teamwork, problem-solving, and mentoring others, and I’m driven to apply my organizational and communication skills to new challenges in service, operations, or technical support roles.
- 7 years' experience
- Joined January 2026
Languages
- EnglishFluent
- Spanish; CastilianAdvanced
Industry experience
- Professional Services
- Telecommunications
- Software & Internet
- Education
- Retail
Work experience
Assisted customers with inquiries, concerns, or issues regarding products or services; performed troubleshooting, processed orders/returns, and provided product recommendations; maintained accurate records of customer interactions and followed up to resolve issues; acted as a friendly and helpful point of contact to ensure a positive customer experience.
Assisted customers across multiple channels, addressed inquiries, and helped customers find solutions; took ownership of issues, troubleshooting technical problems, processing returns/refunds, and addressing complaints; provided product/service information, maintained customer records, and collaborated with other teams to ensure a seamless experience; aimed to exceed expectations and build long-term loyalty.
Education
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