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Hi, I'm Rexhina Dajti, a customer service professional based in Tirana, Albania. I have several years of experience working with Webhelp and Teleperformance, assisting customers with inquiries, troubleshooting issues, processing orders and returns, and providing product guidance to ensure a positive experience. I hold a degree in Spanish Studies from the University of Tirana and speak English fluently. I enjoy collaborative teamwork, problem-solving, and mentoring others, and I'm driven to apply my organizational and communication skills to new challenges in service, operations, or technical support roles.…Hi, I'm Rexhina Dajti, a customer service professional based in Tirana, Albania. I have several years of experience working with Webhelp and Teleperformance, assisting customers with inquiries, troubleshooting issues, processing orders and returns, and providing product guidance to ensure a positive experience. I hold a degree in Spanish Studies from the University of Tirana and speak English fluently. I enjoy collaborative teamwork, problem-solving, and mentoring others, and I'm driven to apply my organizational and communication skills to new challenges in service, operations, or technical support roles.

Rexhina Dajti

Back-End Developer, Web Developer, Data Analyst, +2

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Hi, I'm Rexhina Dajti, a customer service professional based in Tirana, Albania. I have several years of experience working with Webhelp and Teleperformance, assisting customers with inquiries, troubleshooting issues, processing orders and returns, and providing product guidance to ensure a positive experience. I hold a degree in Spanish Studies from the University of Tirana and speak English fluently. I enjoy collaborative teamwork, problem-solving, and mentoring others, and I'm driven to apply my organizational and communication skills to new challenges in service, operations, or technical support roles.…Hi, I'm Rexhina Dajti, a customer service professional based in Tirana, Albania. I have several years of experience working with Webhelp and Teleperformance, assisting customers with inquiries, troubleshooting issues, processing orders and returns, and providing product guidance to ensure a positive experience. I hold a degree in Spanish Studies from the University of Tirana and speak English fluently. I enjoy collaborative teamwork, problem-solving, and mentoring others, and I'm driven to apply my organizational and communication skills to new challenges in service, operations, or technical support roles.

Available to hire

Hi, I’m Rexhina Dajti, a customer service professional based in Tirana, Albania. I have several years of experience working with Webhelp and Teleperformance, assisting customers with inquiries, troubleshooting issues, processing orders and returns, and providing product guidance to ensure a positive experience.

I hold a degree in Spanish Studies from the University of Tirana and speak English fluently. I enjoy collaborative teamwork, problem-solving, and mentoring others, and I’m driven to apply my organizational and communication skills to new challenges in service, operations, or technical support roles.

Skills

Microsoft Excel

Microsoft Word

Data Visualization

Experience Level

Microsoft Excel

Expert

Microsoft Word

Expert

Data Visualization

Intermediate

Language

English

Fluent

Spanish; Castilian

Advanced

Work Experience

Customer Advisor at Webhelp

January 1, 2022 - Present

Assisted customers with inquiries, concerns, or issues regarding products or services; performed troubleshooting, processed orders/returns, and provided product recommendations; maintained accurate records of customer interactions and followed up to resolve issues; acted as a friendly and helpful point of contact to ensure a positive customer experience.

Customer Service at Teleperformance

October 1, 2019 - November 1, 2022

Assisted customers across multiple channels, addressed inquiries, and helped customers find solutions; took ownership of issues, troubleshooting technical problems, processing returns/refunds, and addressing complaints; provided product/service information, maintained customer records, and collaborated with other teams to ensure a seamless experience; aimed to exceed expectations and build long-term loyalty.