Dynamic Customer Service Representative for more than 3 years of experience, excelling in claims review, data analysis, and provider outreach. Proven ability to investigate discrepancies and ensure compliance, driving operational efficiency in healthcare settings. Possesses strong leadership and communication skills, adept at delivering exceptional customer service and support. A fast learner, capable of adapting to new technologies and processes swiftly. Ready to leverage a diverse skill set as a Virtual Assistant, enhancing productivity and client satisfaction. I’m looking for a position where I can contribute more meaningfully, learn from new industries, and grow professionally while delivering real value to the team I support. I totally understand that there are more candidates that have different experience than me but what can I offer goes beyond just the experiences is brings heart, dedication and genuine success on your business I have spent countless hours in practicing skills that my clients can benefit when they work with me. Not just because I want the job but I wanna make sure that I'm bringing something back to my client in return if hiring me. Because I really truly care about making a different from my clients business.

Rogelio D. Aguilay Jr.

Dynamic Customer Service Representative for more than 3 years of experience, excelling in claims review, data analysis, and provider outreach. Proven ability to investigate discrepancies and ensure compliance, driving operational efficiency in healthcare settings. Possesses strong leadership and communication skills, adept at delivering exceptional customer service and support. A fast learner, capable of adapting to new technologies and processes swiftly. Ready to leverage a diverse skill set as a Virtual Assistant, enhancing productivity and client satisfaction. I’m looking for a position where I can contribute more meaningfully, learn from new industries, and grow professionally while delivering real value to the team I support. I totally understand that there are more candidates that have different experience than me but what can I offer goes beyond just the experiences is brings heart, dedication and genuine success on your business I have spent countless hours in practicing skills that my clients can benefit when they work with me. Not just because I want the job but I wanna make sure that I'm bringing something back to my client in return if hiring me. Because I really truly care about making a different from my clients business.

Available to hire

Dynamic Customer Service Representative for more than 3 years of experience, excelling in claims review, data analysis, and provider outreach. Proven ability to investigate discrepancies and ensure compliance, driving operational efficiency in healthcare settings. Possesses strong leadership and communication skills, adept at delivering exceptional customer service and support. A fast learner, capable of adapting to new technologies and processes swiftly. Ready to leverage a diverse skill set as a Virtual Assistant, enhancing productivity and client satisfaction. I’m looking for a position where I can contribute more meaningfully, learn from new industries, and grow professionally while delivering real value to the team I support.

I totally understand that there are more candidates that have different experience than me but what can I offer goes beyond just the experiences is brings heart, dedication and genuine success on your business I have spent countless hours in practicing skills that my clients can benefit when they work with me. Not just because I want the job but I wanna make sure that I’m bringing something back to my client in return if hiring me. Because I really truly care about making a different from my clients business.

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Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Advanced

Work Experience

Health Care Insurance Associate at Sagility
June 1, 2023 - July 1, 2025
Involved in claims review & validation, investigated discrepancies, provider outreach, data analysis, and ensuring payments are made correctly according to policy, contracts, and regulations.
E-Commerce Support at Lazada
November 1, 2024 - March 1, 2025
Helped manage, grow, and optimize Lazada online store; ensured a smooth shopping experience for customers while meeting business goals.
Email Customer Advisor at EXCEVOLT D
January 1, 2025 - July 1, 2025
Provides smooth and positive customer experiences before, during, and after purchase by handling inquiries, resolving problems, and maintaining brand reputation.
Online Shopping Customer Service at Inspiro Elia Inc.
September 1, 2021 - November 1, 2023
Provided front-line support to customers (buyers and sellers) via chat, email, or phone; helped resolve issues related to orders, payments, deliveries, returns, refunds, accounts, and platform usage.

Education

High School at Barotac Viejo National High School
January 11, 2030 - January 17, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Professional Services, Media & Entertainment