Katrissa Pfluglanga
I am a conscientious and a fast learner with positive attitude. I am suited for both active and communication-based jobs.
About
I am a conscientious and a fast learner with positive attitude. I am suited for both active and communication-based jobs. I speak several languages and can use basic computer programs. Additionally, I occasionally work on web and social media design projects. I am flexible with working hours and can work different shifts. I am looking for a full-time position in addition to my current part-time job.
As a Floor Manager I ensured smooth and efficient work according to agreed-upon standards. As a team leader, my main duty is to monitor my team’s development, create an effective development plan if necessary, and provide both positive and constructive feedback. In addition, I organize and plan meetings.
- 4 years' experience
- Joined January 2026
Skills· 4
Languages
- EstonianFluent
- EnglishAdvanced
- GermanIntermediate
Industry experience
- Gaming
- Media & Entertainment
- Travel & Hospitality
- Professional Services
- Retail
Work experience· 4 roles
Ensured a comfortable and seamless stay for VIP clients during their visits. Maintained direct communication with VIP guests, promptly addressing their inquiries, concerns, and requests through chat or in-person interactions.
Welcoming and assisting hotel guests, resolving customer issues, and ensuring a high level of customer experience. Managing reservations and communicating with clients via email.
As a Floor Manager, I ensured smooth and efficient work according to agreed-upon standards. As a team leader, I monitored the team's development, created development plans when needed, and provided both positive and constructive feedback. I also organized and planned meetings.
Education
Certifications and awards
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