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Hi there! I’m Godwin Adebola, a Customer Support and Customer Success professional with over two years of experience helping users across chat, email, and phone channels. I’m known for clear communication, quick problem solving, and a customer-first approach that keeps users satisfied and engaged, even in remote environments. I thrive in SLA-driven settings, collaborate well with cross-functional teams, and enjoy turning complex issues into smooth onboarding and reliable solutions. I’m passionate about helping people get the most out of products and building lasting relationships that boost adoption and retention.…Hi there! I’m Godwin Adebola, a Customer Support and Customer Success professional with over two years of experience helping users across chat, email, and phone channels. I’m known for clear communication, quick problem solving, and a customer-first approach that keeps users satisfied and engaged, even in remote environments. I thrive in SLA-driven settings, collaborate well with cross-functional teams, and enjoy turning complex issues into smooth onboarding and reliable solutions. I’m passionate about helping people get the most out of products and building lasting relationships that boost adoption and retention.

Godwin Adebola

Content Creator, Copywriter, Content Designer, +2

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Hi there! I’m Godwin Adebola, a Customer Support and Customer Success professional with over two years of experience helping users across chat, email, and phone channels. I’m known for clear communication, quick problem solving, and a customer-first approach that keeps users satisfied and engaged, even in remote environments. I thrive in SLA-driven settings, collaborate well with cross-functional teams, and enjoy turning complex issues into smooth onboarding and reliable solutions. I’m passionate about helping people get the most out of products and building lasting relationships that boost adoption and retention.…Hi there! I’m Godwin Adebola, a Customer Support and Customer Success professional with over two years of experience helping users across chat, email, and phone channels. I’m known for clear communication, quick problem solving, and a customer-first approach that keeps users satisfied and engaged, even in remote environments. I thrive in SLA-driven settings, collaborate well with cross-functional teams, and enjoy turning complex issues into smooth onboarding and reliable solutions. I’m passionate about helping people get the most out of products and building lasting relationships that boost adoption and retention.

Available to hire

Hi there! I’m Godwin Adebola, a Customer Support and Customer Success professional with over two years of experience helping users across chat, email, and phone channels. I’m known for clear communication, quick problem solving, and a customer-first approach that keeps users satisfied and engaged, even in remote environments.

I thrive in SLA-driven settings, collaborate well with cross-functional teams, and enjoy turning complex issues into smooth onboarding and reliable solutions. I’m passionate about helping people get the most out of products and building lasting relationships that boost adoption and retention.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Customer Support & Customer Success Specialist (Remote) at Miva Education Services Limited

April 1, 2025 - Present

Served as the primary point of contact for prospective and enrolled users via chat, email, and phone. Managed customer inquiries, application-related requests, and user cases using CRM and internal case-management systems. Resolved over 85% of customer inquiries on first contact, improving response efficiency and reducing repeat tickets. Reviewed user-submitted documents and profiles to confirm completeness and eligibility, ensuring accurate records. Guided users through application and onboarding processes, reducing incomplete submissions. Addressed login, account, and platform navigation issues while maintaining 95%+ customer satisfaction. Proactively followed up with inactive users to improve engagement and platform usage. Documented interactions clearly, escalated complex cases, and ensured SLA compliance. Collaborated with internal teams to communicate outcomes and resolutions in a timely manner.

Customer Support & Collections Agent at FairMoney Microfinance Bank

January 1, 2024 - Present

Handled over 150 customer interactions daily while maintaining accurate system records. Provided clear and empathetic support regarding account, repayment, and service-related inquiries. Met and exceeded weekly recovery KPIs through effective communication. Reduced escalation rates by 25% by resolving concerns at first contact. Followed structured ticketing and escalation processes to support SLA targets.

Telesales Support Specialist at uLesson Education Limited

April 1, 2023 - February 1, 2024

Supported customers by explaining products, subscriptions, and platform features. Conducted follow-ups to guide users through onboarding and subscription completion. Identified customer needs and provided tailored solutions to minimize repeat calls. Maintained strong product knowledge to improve customer confidence and satisfaction.

Customer Sales Representative at ABU Stores

October 1, 2021 - November 1, 2022

Exceeded monthly sales targets by 60% through customer-focused service delivery. Increased repeat customer rate by 20% through consistent post-purchase support. Built strong customer relationships that improved loyalty and retention.