Developed FCA-compliant repayment strategies assessing customer affordability and vulnerability, ensuring regulatory adherence and fair treatment outcomes across collections workflows. Designed an AI knowledge agent integrating 100+ regulatory and procedural documents, enabling 80+ operations staff to navigate compliance requirements; awarded Employee of the Month for achieving a 45% potential complaint reduction. Automated Direct Debit decisioning workflows while maintaining regulatory compliance, balancing operational efficiency with FCA consumer duty obligations.

Energy Specialist at E.ON Next

June 1, 2024 - January 31, 2025

Resolved billing disputes and consumption queries within Ofgem regulatory framework, analysing usage data to identify anomalies and ensure fair customer outcomes. Supported government smart meter rollout and EV tariff adoption, advising customers on energy transition initiatives aligned with UK net zero commitments. Delivered training on complex billing scenarios, improving team competency scores from 3–4 to 7–8 across service delivery assessments.

Digital Intern at Korn Ferry

June 1, 2023 - September 30, 2023

Refined predictive revenue model analysing 6 years of pipeline data using Salesforce and Excel, improving forecast accuracy by 10pp through win-rate analysis. Performed segmentation analysis across 5 industries identifying automation opportunities, visualising insights for C-suite presentations.

Private Equity Summer Analyst at Government of Singapore Investment Corp. (GIC)

June 1, 2022 - August 31, 2022

Selected as sole Summer Analyst from thousands of applicants; contributed to European insurance investment thesis, building LBO models & EV/EBITDA comps for €500m+ targets. Executed sector mapping and asset screening across hosting/cloud infrastructure verticals, sizing TAM/CAGR growth rates, stress-testing capex assumptions, and drafting IC investment recommendations with integrated financial modelling outputs.