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I have extensive experience in CRO and a/b testing, across a variety of industries. I excel at heuristic analysis to populate a backlog of high impact tests.

About

I have extensive experience in CRO and a/b testing, across a variety of industries. I excel at heuristic analysis to populate a backlog of high impact tests. I have owned the end to end process in many of my roles, from hypothesis generation to reporting and stakeholder management.

  • 12 years' experience
  • Joined January 2026

Industry experience

  • Software & Internet
  • Retail
  • Financial Services
  • Media & Entertainment

Work experience· 6 roles

Conversion Rate Optimization Manager (Growth) · Weight Watchers InternationalMar 2022 – Sep 2024 · 2 yrs 7 mos

Established a rapid experimentation team and processes, working closely with Growth Product Managers, contributing to a 10% LT V lift in 2023. Developed across-functional teams executing A/B tests across the organization and on varied platforms. Established a framework for an in-house A/B testing tool for acquisition platforms. Responsible for overall processes, backlog, roadmaps, prioritization, reporting, and stakeholder communication.

Website Optimization Specialist · M&M Food MarketSep 2020 – Mar 2022 · 1 yr 7 mos

Operated as Product Owner of CRO program and processes for end-to-end optimization of food retail website. Implemented event and click tracking via Google Tag Manager, leading to vastly improved insights. Established best-practice localization and technical SEO strategy for launch of re-platformed website. SEO-related efforts led to +20% increase in organic traffic. Managed CRO tools and related agency relationships.

Group Conversion Manager · The AAJan 2016 – Sep 2020 · 4 yrs 9 mos

End-to-end optimization of breakdown cover sales journey and landing pages, including data-driven hypothesis generation, road map and backlog management. Drove data analysis of user experience to inform CRO program. Produced +20% lift in breakdown cover conversion rate from 2016 to 2017 and click-through rate increases on main landing page.

Digital Optimization Executive · ODEON / UCI CinemasMar 2014 – Dec 2015 · 1 yr 10 mos
Website Optimization Executive · Thomas Cook LtdJan 2013 – Mar 2014 · 1 yr 3 mos
Ecommerce Lead · BelgiqueMay 2012 – Dec 2012 · 8 mos

Education

Post-Graduate Diploma in Internet Management and Development · Humber College2030 – 2026
Bachelor of Arts, English Language and Literature · Brock University2030 – 2026

Certifications and awards

Product Insights2025 – 2026
Statistics for A/B Testing2019 – 2026
Google Analytics IQ Certification2018 – 2026
Google Certified Agile Product Owner2016 – 2026

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