Language
English
Fluent
Spanish; Castilian
Fluent
German
Beginner
Work Experience
Customer Support Specialist at Know How
March 1, 2020 - December 1, 2023Responded to inquiries submitted through social media (Facebook, Instagram, YouTube) in English and Spanish; managed social media content scheduling and engagement; assisted Finance with payment disputes and refunds; handled social platform reviews to improve customer satisfaction; provided friendly, efficient service.
Accounts Receivable Coordinator at Hamburg Süd
August 1, 2015 - February 1, 2016Provided email support to customers regarding purchase orders, claims and returns; created quotes according to customer needs.
Team Lead at Amway
July 1, 2010 - January 31, 2014Led the Accounts Receivable team; managed KPI reports, escalations and QA; approved write-offs; created collection files for passing to the legal department for future procedures.
Operations Supervisor at Hewlett Packard
January 1, 2006 - June 1, 2010Recruited and managed teams providing support across the Americas; negotiated and created KPIs, SOWs and process documentation; led regional process transitions; presented monthly performance metrics; led global projects to increase customer satisfaction and process improvement/standardization.
Education
Classical Philosophy at University of Costa Rica
January 11, 2030 - January 18, 2026Qualifications
TEFL Certificate
January 11, 2030 - January 18, 2026Six Sigma Green Belt
January 11, 2030 - January 18, 2026Mindvalley Certification
January 11, 2030 - January 18, 2026Industry Experience
Professional Services, Transportation & Logistics, Education, Software & Internet, Other
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