AM
Annika Michelle Echter
About
- 12 years' experience
- Joined January 2026
Languages
- EnglishFluent
- Spanish; CastilianFluent
- GermanBeginner
Industry experience
- Professional Services
- Transportation & Logistics
- Education
- Software & Internet
- Other
Work experience· 4 roles
Customer Support Specialist · Know HowMar 2020 – Dec 2023 · 3 yrs 10 mos
Responded to inquiries submitted through social media (Facebook, Instagram, YouTube) in English and Spanish; managed social media content scheduling and engagement; assisted Finance with payment disputes and refunds; handled social platform reviews to improve customer satisfaction; provided friendly, efficient service.
Accounts Receivable Coordinator · Hamburg SüdAug 2015 – Feb 2016 · 7 mos
Provided email support to customers regarding purchase orders, claims and returns; created quotes according to customer needs.
Team Lead · AmwayJul 2010 – Jan 2014 · 3 yrs 7 mos
Led the Accounts Receivable team; managed KPI reports, escalations and QA; approved write-offs; created collection files for passing to the legal department for future procedures.
Operations Supervisor · Hewlett PackardJan 2006 – Jun 2010 · 4 yrs 6 mos
Education
Classical Philosophy · University of Costa Rica2030 – 2026
Certifications and awards
TEFL Certificate2030 – 2026
Six Sigma Green Belt2030 – 2026
Mindvalley Certification2030 – 2026
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