I am a proactive and reliable support professional with experience in field and client support within a fast-paced business environment. In my current role at Aisra Solutions Ltd, I provide frontline assistance to clients by responding to queries via phone and email, ensuring clear communication and timely resolution. I support daily operations through basic document handling, invoicing assistance, spreadsheet maintenance, and task coordination. I am experienced in maintaining digital filing systems, organising schedules, and contributing to efficient workflows. I have also supported special projects such as client onboarding and the use of internal systems for product feedback collection. I work well under pressure, follow established procedures, and communicate effectively with users and team members. I am keen to build on these transferable skills in a first-level support or service desk environment.

Damilola Olaonipekun

I am a proactive and reliable support professional with experience in field and client support within a fast-paced business environment. In my current role at Aisra Solutions Ltd, I provide frontline assistance to clients by responding to queries via phone and email, ensuring clear communication and timely resolution. I support daily operations through basic document handling, invoicing assistance, spreadsheet maintenance, and task coordination. I am experienced in maintaining digital filing systems, organising schedules, and contributing to efficient workflows. I have also supported special projects such as client onboarding and the use of internal systems for product feedback collection. I work well under pressure, follow established procedures, and communicate effectively with users and team members. I am keen to build on these transferable skills in a first-level support or service desk environment.

Available to hire

I am a proactive and reliable support professional with experience in field and client support within a fast-paced business environment. In my current role at Aisra Solutions Ltd, I provide frontline assistance to clients by responding to queries via phone and email, ensuring clear communication and timely resolution.

I support daily operations through basic document handling, invoicing assistance, spreadsheet maintenance, and task coordination. I am experienced in maintaining digital filing systems, organising schedules, and contributing to efficient workflows. I have also supported special projects such as client onboarding and the use of internal systems for product feedback collection. I work well under pressure, follow established procedures, and communicate effectively with users and team members. I am keen to build on these transferable skills in a first-level support or service desk environment.

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Language

English
Fluent

Work Experience

Field & Client Support Assistant at Aisra Solutions Ltd
June 1, 2023 - Present
Provided frontline support to clients via phone and email, ensuring clear communication and timely issue resolution. Conducted general business support including document handling, scheduling, and light administrative tasks. Assisted with invoicing, spreadsheet updates, and day-to-day task coordination for the team. Maintained organised digital filing systems and contributed to improved workflow efficiency. Supported onboarding and the use of internal systems for product feedback collection.
Customer Service Representative at Bord Gais Energy
May 1, 2021 - May 1, 2023
Handled inbound calls and customer emails via Genesys system. Assisted customers with billing queries, account issues, and basic troubleshooting. Resolved customer complaints efficiently while maintaining professionalism and service standards. Developed strong communication, problem-solving, and customer support skills transferable to service desk roles.
Sales Assistant at Circle K
April 1, 2018 - May 1, 2021
Supported daily store operations including opening, closing, and cash handling. Delivered high-quality customer service in a fast-paced retail environment. Maintained inventory control, product displays, and cleanliness standards.

Education

Bachelor’s Degree (B.A.) in Business Management – 2nd Class Hons at National College of Ireland
September 1, 2019 - June 1, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Energy & Utilities, Professional Services