Available to hire
I am a dedicated IT support professional with extensive experience in technical support, system monitoring, and network troubleshooting. I excel at solving complex issues, deploying hardware and software, and coordinating with cross-functional teams to deliver reliable IT services.
I’m known for staying calm under pressure, quickly adapting to new technologies, and communicating clearly with end users and stakeholders to keep operations running smoothly.
Skills
Experience Level
Expert
Expert
Work Experience
Technical Support Specialist at Rekor Systems Inc
April 1, 2022 - September 1, 2025Provided premium implementation and technical support to customers; installed new hardware, software, and printers for desktops and laptops; ensured field technicians were trained before deployment; resolved difficult technical questions and issues with appropriate workarounds; maintained hardware inventory and evaluated new technologies to determine impact on current configurations; provided daily progress updates to Project Manager, Team Lead, and Operations Manager; collaborated with EUC and SCCM teams to improve workflows; utilized Salesforce for service requests and case assignments; created Active Directory objects and allocated resources per user requirements; planned, designed, installed, maintained, and troubleshooted technical issues; conducted network performance monitoring and root-cause analysis; supported end users with applications and systems managed by the customer.
IT Support Specialist at Trajector Inc
November 1, 2019 - February 1, 2022Oversee and update assigned support service requests using ServiceNow; collaborate with developers, server engineers, and security personnel; perform security patches to maintain security posture; provide basic network troubleshooting and Active Directory management; complete helpdesk tasks including desktop support, server management, and data networks; manage user logins and account provisioning; install software and programs; troubleshoot hardware and software problems; support applications and systems managed by the customer; perform updates and upgrades to network hardware and firmware; provide remote WAN/LAN support and troubleshooting across LANs, WANs, and VPNs.
Desktop Support Engineer at University Of Maryland Medical System
November 1, 2017 - November 1, 2019Provided desktop operating system and hardware/peripherals support; responded to technical assistance requests in person, via phone, and remotely; installed and configured hardware such as printers, copiers, monitors, and workstations; assisted in password resets and maintained confidentiality of sensitive information; installed, tested, and documented software performance; used System Center Configuration Manager (SCCM) for software deployment and reimaged/build processes; provided remote WAN/LAN support for routing networks, switches, and access points; contributed to COVID-19 response by building and deploying beds and remote access solutions for staff; set up remote access connectivity via NetScaler and Citrix Receiver; reimaged and built desktops and laptops for UMMS networks using SCCM.
Education
BSc Degree in Statistics at University of Ibadan
January 11, 2030 - January 18, 2026Qualifications
CompTIA Security+
January 11, 2030 - January 18, 2026Google Cybersecurity Foundation
January 11, 2030 - January 18, 2026Google IT Support Professional
January 11, 2030 - January 18, 2026Industry Experience
Computers & Electronics, Software & Internet, Healthcare, Professional Services
Skills
Experience Level
Expert
Expert
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