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I am an adaptable and resourceful professional with experience in customer service, case coordination, social media management, and digital advertising content creation. I am known for clear communication, efficient multitasking, and delivering high-quality client support in fast-paced environments. I have produced paid promotional content, managed multi-channel campaigns, coordinated international medical cases, and created engaging brand content across platforms, always focused on aligning with brand messaging and driving results.…I am an adaptable and resourceful professional with experience in customer service, case coordination, social media management, and digital advertising content creation. I am known for clear communication, efficient multitasking, and delivering high-quality client support in fast-paced environments. I have produced paid promotional content, managed multi-channel campaigns, coordinated international medical cases, and created engaging brand content across platforms, always focused on aligning with brand messaging and driving results.

Janet M. Lamoureux

Content Creator, Social Media Manager, Photographer, +3

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I am an adaptable and resourceful professional with experience in customer service, case coordination, social media management, and digital advertising content creation. I am known for clear communication, efficient multitasking, and delivering high-quality client support in fast-paced environments. I have produced paid promotional content, managed multi-channel campaigns, coordinated international medical cases, and created engaging brand content across platforms, always focused on aligning with brand messaging and driving results.…I am an adaptable and resourceful professional with experience in customer service, case coordination, social media management, and digital advertising content creation. I am known for clear communication, efficient multitasking, and delivering high-quality client support in fast-paced environments. I have produced paid promotional content, managed multi-channel campaigns, coordinated international medical cases, and created engaging brand content across platforms, always focused on aligning with brand messaging and driving results.

Available to hire

I am an adaptable and resourceful professional with experience in customer service, case coordination, social media management, and digital advertising content creation. I am known for clear communication, efficient multitasking, and delivering high-quality client support in fast-paced environments.

I have produced paid promotional content, managed multi-channel campaigns, coordinated international medical cases, and created engaging brand content across platforms, always focused on aligning with brand messaging and driving results.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Advertising Content Creation

January 1, 2025 - Present

Produce paid promotional content across multiple platforms; develop concepts, scripts, and visual storylines for brand campaigns; film and edit short-form advertising videos; collaborate with clients to ensure brand alignment; use analytics to refine content strategy and improve performance.

Social Media Management

September 1, 2024 - Present

Manage daily operations of multiple social accounts; create posts, reels, and stories to boost engagement; track analytics and performance trends; maintain community interaction and consistent branding.

Primary Assistance Case Coordinator at Active Claims Management

January 1, 2019 - December 31, 2023

Supported Canadians experiencing medical emergencies abroad; coordinated with hospitals worldwide for direct billing; managed case documentation, updates, and communication.

Customer Service Representative at Rogers Communications

January 1, 2020 - December 31, 2021

Resolved billing inquiries and service issues; met sales targets through consultative selling; delivered professional communication in a fast-paced environment.

Customer Service Coordinator at Sutherland Services

January 1, 2008 - December 31, 2010

Managed billing and service activations; performed upselling and cross-selling; provided accurate and efficient customer support.

Customer Service Coordinator at Sutherland Services

January 1, 2018 - December 31, 2019

Managed billing and service activations; performed upselling and cross-selling; provided accurate and efficient customer support.

Photographer at PCA International Corp.

January 1, 2007 - December 31, 2008

Conducted family and children's portrait sessions; managed studio operations and customer interactions.

Photographer at PCA International Corp.

January 1, 2013 - December 31, 2014

Conducted family and children's portrait sessions; managed studio operations and customer interactions.

Legal Administrative Assistant at Kronis, Rotsztain, Margles, and Cappel LLP

January 1, 2005 - December 31, 2006

Prepared legal documents for Mortgage Enforcement; managed client communication and file organization; supported account reconciliation and month-end processes.

Primary Assistance Case Coordinator - Active Claims Management

January 1, 2019 - January 1, 2023

Supported Canadians experiencing medical emergencies abroad; coordinated with hospitals worldwide for direct billing; managed case documentation, updates, and communication.