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I am Jesús Florencio Iglesias Rodríguez, a receptionist with over 5 years of experience in tourist apartments and hotels. I specialize in personalized attention, reservation management and check-in/check-out processes, both in person and automated, adapting to VIP clients and multilingual environments. I excel at coordinating with housekeeping, managing billing, and producing instructional videos in four languages. I am proactive, resourceful and focused on delivering an outstanding customer experience and building client loyalty.…I am Jesús Florencio Iglesias Rodríguez, a receptionist with over 5 years of experience in tourist apartments and hotels. I specialize in personalized attention, reservation management and check-in/check-out processes, both in person and automated, adapting to VIP clients and multilingual environments. I excel at coordinating with housekeeping, managing billing, and producing instructional videos in four languages. I am proactive, resourceful and focused on delivering an outstanding customer experience and building client loyalty.

Jesús Florencio Iglesias Rodríguez

Video Editor, Graphic Designer, Photographer, +2

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I am Jesús Florencio Iglesias Rodríguez, a receptionist with over 5 years of experience in tourist apartments and hotels. I specialize in personalized attention, reservation management and check-in/check-out processes, both in person and automated, adapting to VIP clients and multilingual environments. I excel at coordinating with housekeeping, managing billing, and producing instructional videos in four languages. I am proactive, resourceful and focused on delivering an outstanding customer experience and building client loyalty.…I am Jesús Florencio Iglesias Rodríguez, a receptionist with over 5 years of experience in tourist apartments and hotels. I specialize in personalized attention, reservation management and check-in/check-out processes, both in person and automated, adapting to VIP clients and multilingual environments. I excel at coordinating with housekeeping, managing billing, and producing instructional videos in four languages. I am proactive, resourceful and focused on delivering an outstanding customer experience and building client loyalty.

Available to hire

I am Jesús Florencio Iglesias Rodríguez, a receptionist with over 5 years of experience in tourist apartments and hotels. I specialize in personalized attention, reservation management and check-in/check-out processes, both in person and automated, adapting to VIP clients and multilingual environments.

I excel at coordinating with housekeeping, managing billing, and producing instructional videos in four languages. I am proactive, resourceful and focused on delivering an outstanding customer experience and building client loyalty.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Work Experience

Gerente de recepción at Sevilla Luxury Suites S.L.

January 1, 2018 - January 1, 2024

Gestión de check-in/check-out presencial y automatizado (hasta 50 diarios); reservas y comunicación multicanal en ES/EN/FR; coordinación con housekeeping y control de facturación; producción de vídeos instructivos en 4 idiomas; implementación de protocolos de seguridad; recomendaciones turísticas personalizadas.